#China #Shanghai #construction machinery #SANY Group #Global Support

SANY's New Philosophy: No More Waiting

SANY Group, a global leader in construction machinery, has launched an innovative service philosophy known as "No More Waiting". This strategic initiative reflects SANY's unwavering commitment to accelerate and enhance customer support worldwide. The essence of this philosophy stems from a deep understanding of the challenges customers face: downtime can lead to significant delays and financial losses. With a focus on a "customer-first" principle, SANY aims to build an intelligent and powerful service ecosystem that boosts responsiveness and capabilities.

Tang Xiuguo, the rotating president of SANY Group, emphasized, "SANY concentrates on an unyielding dedication to service excellence. Service is not just an accessory; it is our core promise. Wherever you are, we provide rapid responses and effective solutions to optimize your value."

Global Reach and Accessibility

The "No More Waiting" concept signifies accessible service. Regardless of location, SANY's service network remains reliable and online. The company boasts over 900 service sites overseas and a dedicated team of more than 3,500 service engineers, forming a global "Rapid Response Team" that operates 24/7. The MySANY digital platform centralizes service requests with a single click, connecting clients with top engineers and enabling real-time tracking of service processes.

Demonstrating its commitment, SANY has conducted the Global Service Tour for 16 years, interacting with clients across over 180 countries and regions. A crucial element of the success of the "No More Waiting" initiative is the timely delivery of spare parts. SANY employs an efficient and intelligent warehousing and distribution system to tackle the "last mile" in parts supply, bolstered by a network of more than 900 warehouses worldwide. This ensures rapid, local availability of parts.

Through MySANY, clients can instantly check parts pricing, order statuses, and shipment tracking, fostering transparency and expediting delivery to minimize equipment downtime.

Investing in Technical Expertise

SANY's confidence in the "No More Waiting" initiative is rooted in its cutting-edge technical expertise and pool of skilled professionals. Acknowledging the pivotal role of specialists in resolving client issues, SANY has significantly invested in establishing a world-class technical service workforce. The SANY Industrial College in China serves as the global hub for training service professionals, while training centers in Indonesia and France focus on developing local expertise. These centers offer over 300 specialized courses covering everything from fundamental to advanced technical skills.

SANY is committed to making substantial investments to enhance its global service capabilities. The company strives to ensure optimal performance for every SANY machine around the world by consistently exceeding client expectations and industry standards, thereby delivering added value to customers globally.

For more information, you can view the promotional video here and the company logo here.