BIZTEL Unveils Version 3.13.0: Enhanced Softphone and Reporting Features

BIZTEL Introduces New Features with Version 3.13.0

In a groundbreaking development for businesses, BIZTEL has announced the launch of version 3.13.0 of its cloud-based CTI and call center system. Having secured the number one market share in Japan for nine consecutive years, this update promises to enhance operational efficiency for call centers across various industries.

What's New in Version 3.13.0?

1. Enhanced Softphone Size
One of the most notable updates is the increase in the size of the softphone interface. This new format offers a display that is 1.5 times larger than the standard size, improving readability and usability for operators and supervisors. Larger text and buttons will significantly reduce the likelihood of erroneous operations, leading to a more seamless and stress-free user experience.

2. Bulk Reporting Functionality
Previously, users had to generate individual daily reports for metrics such as incoming call counts, response times, and hold durations. With the latest version, users can now output daily data across a specified range in bulk CSV format. This feature drastically cuts down on administration time, allowing supervisors to focus on critical analysis and operational improvements rather than tedious data collection.

3. Text Transcription for Outbound Calls
Part of the new optional features is real-time transcription for outbound calls, a significant addition. By integrating this capability with its existing outbound calling service, BIZTEL enables the immediate visualization of call content, which streamlines both review processes and record-keeping. This reduces transition times between calls, thereby maximizing overall call volume for the center.

The introduction of these features aligns with BIZTEL’s commitment to integrating user feedback into their service improvements, ensuring they meet the evolving needs of their customers.

BIZTEL's Proven Track Record

Since its inception in 2006, BIZTEL has been a trailblazer in the field of cloud telephony, operating a diverse range of solutions tailored for businesses. Currently, over 2,000 companies trust BIZTEL to deliver reliable call center and enterprise communication services. Recognized as the leading cloud call center system in Japan, BIZTEL's infrastructure not only offers top-notch call quality and unparalleled system stability but also superior security measures.

With features like AI-powered call summarization, automatic determination of problematic interactions, and voice bot integration, BIZTEL is at the forefront of revolutionizing communication efficiency for modern businesses.

Ongoing Commitment to Innovation

The latest version has been developed in response to direct customer requests, focusing on critical pain points faced by the operators. By prioritizing user experience and management efficiency, BIZTEL aims to empower organizations to improve their call operations and customer interactions significantly.

Conclusion

BIZTEL remains committed to providing cutting-edge solutions to its customers, and the release of version 3.13.0 is a testament to that promise. Businesses seeking to enhance their communication systems should explore the latest features and updates that BIZTEL has to offer. For further details about BIZTEL and its offerings, visit BIZTEL's official website.

About LINK Co., Ltd.

LINK Co., Ltd., based in Tokyo, has established itself as a leading provider of cloud-based solutions, including BIZTEL and various subscription services. The company also engages in agriculture through its management of a dairy farm, showcasing its versatility and commitment to innovation. For more information about the company, check the LINK website.