Genpact Achieves Leadership Recognition in NelsonHall's 2025 NEAT Evaluation for Property & Casualty Operations
In a significant industry accolade, Genpact, a renowned global provider of advanced technology services, has been acknowledged as a Leader in the latest NelsonHall's NEAT (Nurture, Enable, Assess, and Transform) evaluation for Property and Casualty (PC) Operations that focus on Analytics and AI. This recognition underscores the company’s commitment to innovation and efficiency, particularly in the insurance sector.
NelsonHall's NEAT evaluations are crucial assessments that determine vendors' capabilities to deliver impactful and future-ready solutions. Genpact has been distinguished in all six evaluation categories within this framework: underwriting, customer service, operations analytics, and especially in the areas pertaining to artificial intelligence, or AI/GenAI. This comprehensive recognition emphasizes Genpact's robust positioning in delivering enhanced AI-driven analytics, which significantly elevate processes such as underwriting and claims management in the PC insurance industry.
Sameer Dewan, Global Business Leader for Financial Services at Genpact, emphasized, "Our AI-first approach delivers actionable insights that improve efficiency and create long-term value for our clients." By embedding core technological resources into various aspects of operations, Genpact is pioneering new workflows that enhance decision-making processes for insurers, resulting in better service outcomes.
Furthermore, Genpact provides services to over 160 insurers worldwide, showcasing its capability in delivering complete end-to-end solutions. Among its flagship offerings are the Underwriting Manager, designed to modernize workflows; the Genpact Claims Manager, which automates claims processing; and the AI Adjuster Assist, an innovative tool that streamlines inventory and fulfillment processes during claims handling.
Bilal Chaudhry, a Principal Analyst at NelsonHall, pointed out that Genpact has leveraged its strong strategic focus to significantly enhance customer experience and operational efficiencies within the insurance sector. He noted innovations, such as the Genpact AI Adjuster Assist, which facilitates seamless inventory management during claims processes, improving engagement and responsiveness.
As an organization rooted in cutting-edge practices, Genpact combines its extensive industry knowledge with state-of-the-art technology to create sustainable long-term advantages for its clients. With a flexible approach to engagements and high client retention rates, the firm's ability to infuse analytics and generative AI across the PC value spectrum remains unparalleled.
Key offerings include:
Genpact's landmark achievements in innovation, particularly in AI and analytics, not only distinguish the company as an industry leader but also promise higher levels of satisfaction for insurers and their clients alike. This recognition from NelsonHall reflects the ongoing transformation within the insurance industry and stands testament to Genpact’s steadfast commitment to harnessing technology for better operational effectiveness.
For more information on how Genpact is redefining the operational landscape for property and casualty insurers with advanced technology solutions, visit their official website or follow their social media channels.
NelsonHall's NEAT evaluations are crucial assessments that determine vendors' capabilities to deliver impactful and future-ready solutions. Genpact has been distinguished in all six evaluation categories within this framework: underwriting, customer service, operations analytics, and especially in the areas pertaining to artificial intelligence, or AI/GenAI. This comprehensive recognition emphasizes Genpact's robust positioning in delivering enhanced AI-driven analytics, which significantly elevate processes such as underwriting and claims management in the PC insurance industry.
Sameer Dewan, Global Business Leader for Financial Services at Genpact, emphasized, "Our AI-first approach delivers actionable insights that improve efficiency and create long-term value for our clients." By embedding core technological resources into various aspects of operations, Genpact is pioneering new workflows that enhance decision-making processes for insurers, resulting in better service outcomes.
Furthermore, Genpact provides services to over 160 insurers worldwide, showcasing its capability in delivering complete end-to-end solutions. Among its flagship offerings are the Underwriting Manager, designed to modernize workflows; the Genpact Claims Manager, which automates claims processing; and the AI Adjuster Assist, an innovative tool that streamlines inventory and fulfillment processes during claims handling.
Bilal Chaudhry, a Principal Analyst at NelsonHall, pointed out that Genpact has leveraged its strong strategic focus to significantly enhance customer experience and operational efficiencies within the insurance sector. He noted innovations, such as the Genpact AI Adjuster Assist, which facilitates seamless inventory management during claims processes, improving engagement and responsiveness.
As an organization rooted in cutting-edge practices, Genpact combines its extensive industry knowledge with state-of-the-art technology to create sustainable long-term advantages for its clients. With a flexible approach to engagements and high client retention rates, the firm's ability to infuse analytics and generative AI across the PC value spectrum remains unparalleled.
Key offerings include:
- - Underwriting Manager: A modular platform aimed at modernizing underwriting workflows.
- - Genpact Claims Manager: An automating platform that streamlines claims setup, segmentation, and expedites processing.
- - Genpact AI Adjuster Assist: An AI solution simplifying the management of inventory, pricing, and fulfillment related to property claims.
- - Catastrophe Claims Management: A scalable offering designed for efficient disaster claims processing.
Genpact's landmark achievements in innovation, particularly in AI and analytics, not only distinguish the company as an industry leader but also promise higher levels of satisfaction for insurers and their clients alike. This recognition from NelsonHall reflects the ongoing transformation within the insurance industry and stands testament to Genpact’s steadfast commitment to harnessing technology for better operational effectiveness.
For more information on how Genpact is redefining the operational landscape for property and casualty insurers with advanced technology solutions, visit their official website or follow their social media channels.
Topics Business Technology）
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