#Japan #Osaka #ChoiceRESERVE #ReserveLink #Ikeda Senshu Bank

Ikeda Senshu Bank's Innovative Step with ChoiceRESERVE

In a significant move to enhance customer experience and operational efficiency, Ikeda Senshu Bank has implemented the reservation management system called ChoiceRESERVE across all its 110 branches. This initiative, provided by Reservelink, headquartered in Tokyo, aims to improve services and streamline the banking process, particularly in areas that require in-person visits such as account openings and inheritance procedures.

Background of the Implementation

The decision to adopt a reservation system came in response to increasing concerns regarding long wait times and overcrowding in branches. Customer feedback highlighted the challenges faced during busy periods, prompting the bank to seek solutions that would not only increase efficiency but also boost overall customer satisfaction. After evaluating various tools, ChoiceRESERVE was selected due to its proven track record in financial institutions, robust security features, and customizable options.

Gradual Implementation and Adaptation

The bank began the implementation of ChoiceRESERVE in October 2024, starting with five branches. This phased approach allowed for the incorporation of feedback from employees at each location, enabling a gradual expansion that culminated in full deployment by July 2025. The system's intuitive user interface (UI) facilitated quick adoption across all branches, aligning with the bank's commitment to delivering high-quality service.

Positive Outcomes from the System

Since the introduction of ChoiceRESERVE, the bank has reported numerous benefits. By enabling advance booking of appointments, employees can prepare more effectively for client visits, ensuring a smoother and more consistent service experience. This is especially beneficial for complex procedures, such as inheritance and address changes, where initial interactions are crucial. Moreover, the system has also been instrumental in training younger staff members, as they can learn through hands-on experiences with real customer scenarios.

Customers have greatly benefited from reduced waiting times and the spread of service demand throughout the day, contributing to a more pleasant banking experience overall.

About ChoiceRESERVE

ChoiceRESERVE is a SaaS-based reservation management system that provides flexibility across various sectors. With more than 200 services and functions available, businesses can tailor a unique booking site that meets their specific needs. Leveraging extensive industry knowledge, Reservelink supports companies in enhancing operational efficiency and delivering superior customer experiences.

The bank's commitment does not end here; they aim to continue utilizing reservation data to bolster CRM strategies and aid in branch operations, solidifying their role as a key partner in the digital transformation (DX) journey of financial institutions.

Service Links:

• - Service Site: yoyaku-package.com
• - Case Studies: yoyaku-package.com/works/sihd-bk

About Reservelink, Inc.

Reservelink, Inc. is based in Minato-ku, Tokyo, and is led by Representative Director Katsuhiro Ide. With a focus on enhancing customer service and operational effectiveness, the company continues to innovate within the reservation management space. For more information, visit reservelink.co.jp.