Streamlining Restaurant Operations: The New LINE-Integrated Mobile Order Feature

Revolutionizing Restaurant Efficiency with TakeEats

In the rapidly evolving foodservice industry, companies are increasingly looking for innovative solutions to streamline operations and improve customer experiences. One notable advancement comes from RAMP Co., Ltd., based in Kyoto, which recently launched a new mobile order feature for its popular takeout order management SaaS, TakeEats. This feature is integrated with LINE, a widely-used messaging platform in Japan, to enhance dining options and operational efficiency for restaurants.

Addressing Staffing Challenges

The launch of this mobile order function responds to a pressing issue in the food and beverage sector: a chronic shortage of staff. With limited personnel, restaurants must operate efficiently while maintaining high service quality. This is particularly challenging for cafes and dessert shops, where managing phone calls, register duties, and order processing can significantly affect the quality of customer interactions. TakeEats aims to alleviate these pressures by optimizing operational processes, allowing staff to focus on customer engagement rather than administrative tasks. The goal is to foster a sustainable business environment that enhances both employee satisfaction and productivity.

Key Features of the TakeEats Mobile Order Function

The new feature allows users to manage both takeout and dine-in orders seamlessly. Previously, these two service models were managed separately, leading to increased costs and complications in operations. By integrating takeout and dine-in functionalities, TakeEats provides restaurants with a more streamlined approach, reducing operational burdens and enhancing service efficiency. This unification empowers restaurants to manage their product offerings and customer orders more effectively, utilizing consolidated customer data to inform marketing strategies based on buying patterns and repeat customer acquisition.

Tax Rate Management

One of the advantages of the new feature is the ability to set appropriate tax rates based on the service type. This ensures that tax calculations are accurate and operational burdens are minimized, as tax settings can be adjusted within the same product category.

Estimated Pickup Times

Restaurants can specify estimated pickup times exclusively for dine-in orders, improving customer communication and service planning.

Effortless Customer Summons

With the integration of LINE's mini-app, managing customer calls has never been easier. This optional feature allows restaurant staff to alert customers via LINE, providing a fluid and efficient experience that reduces waiting times significantly.

Real-World Implementation at Sarutahiko Coffee

Sarutahiko Coffee, a specialty coffee chain based in Shibuya, Tokyo, has been among the first to test the beta version of this feature. The company aims to minimize waiting times and enhance the overall service experience by utilizing mobile orders. The implementation of this feature has led to improved efficiency in product preparation times, thereby elevating customer satisfaction. By integrating with LINE's mini-app, they have successfully reduced wait times for customers, providing a more enjoyable café visit.

Launch Details and Pricing

The official rollout of the mobile order functionality is set for November 17, 2025. Restaurants subscribed to the standard plan of TakeEats can access this new feature at no additional cost:

- The LINE mini-app integration will be available as an optional add-on. For complete pricing details, potential users are encouraged to visit the service website.

Why Choose TakeEats?

TakeEats offers customizable order sites tailored to retail establishments selling items such as bento boxes and desserts. This customization allows businesses to start accepting online pre-orders and payments swiftly, often within the same day. By mitigating issues tied to traditional phone and in-person order systems—such as inaccuracies and operational inefficiencies—TakeEats facilitates a digital transformation in food service operations. Moreover, customers benefit from the convenience of being able to order online anytime and collect their purchases without waiting, enriching the purchasing experience for both businesses and consumers.

Since its inception, TakeEats has successfully integrated into over 3,000 establishments nationwide, processing over 1 million orders. Recognized for its robust features that adhere to the unique demands of takeout service while maintaining brand image, it continues to receive high praise from businesses. Collaboration with department stores and commercial facilities also expands its service reach.

About RAMP Co., Ltd.

Founded in 2017, RAMP Co., Ltd. has been committed to empowering local communities through digital solutions. Based in Kyoto, the company has supported over 150 businesses with web marketing initiatives. In response to the challenges presented by the COVID-19 pandemic, RAMP launched TakeEats in 2020, focusing on enhancing food service efficiency and contributing to local economies.