#USA #New York #Neiman Marcus #luxury retail #Saks Fifth Avenue

Saks Global Introduces New Seller Success Track Program

Saks Global, a prominent figure in the luxury retail industry, has unveiled an innovative program aimed at enhancing the career development of its selling associates across Saks Fifth Avenue and Neiman Marcus. This initiative aligns with the company's overall strategic vision and commitment to personalizing customer relationships, aptly called 'The Art of You'.

The newly launched Seller Success Track Program is designed to empower associates who are pivotal in nurturing customer connections and driving sales. As stated by Emily Essner, President and Chief Commercial Officer at Saks Global, the program is a step forward in investing in the growth of their selling associates. By fostering a supportive environment, Saks aims to create distinctions in luxury selling that will holler Saks Global as an industry leader.

Program Overview

This comprehensive program is structured to recognize the impact each seller has on the overall success of Saks. It identifies and builds upon the unique strengths of its associates, offering tailored growth pathways based on their individual roles and experience. The focus is primarily on two categories of sellers: Stylists, who curate outfits for clients, and Sellers, who specialize in specific merchandise categories.

According to the newly established framework, associates can join the Seller Success Track upon achieving an impressive annual sales milestone of $1 million, referred to as ‘Emerging Stylists’ or ‘Emerging Sellers’. The program then guides them through various achievement levels until they reach the prestigious titles of Master Stylist or Master Seller, which requires maintaining sales of over $7 million per year.

Incentives and Opportunities

Participants in the Seller Success Track will be on a continuous journey of personal and professional growth. The program offers various incentives, such as enhanced customer acquisition support, dedicated personal assistants to aid in business management, and travel budgets for client engagements. This structure helps build comprehensive and satisfying client experiences while strengthening the associate’s ability to exceed sales goals.

In an exciting addition to the program, Saks Global has rolled out the role of Global Stylists. These elite personal stylists will transcend traditional store boundaries, providing services across all of Saks Global’s luxury brands. This initiative ensures that customers receive a consistent and exceptional experience at every touchpoint.

A Tailored Approach to Retail

Mary McGreevy, Chief Stores Officer at Saks Fifth Avenue and Neiman Marcus, emphasizes the importance of personalized experiences in the luxury retail space. She notes that the in-store experience is integral to building enduring relationships with customers, underscoring how the program is designed to cater to the unique strengths and aspirations of each seller.

This program marks a significant shift in how Saks Global perceives career paths within luxury retail, aiming to create a more personalized and artfully curated shopping journey. The full rollout of the Seller Success Track Program is anticipated next month, with a more extensive implementation scheduled for 2026.

By focusing on innovation and supporting its associates, Saks Global aspires to redefine luxury retail shopping, ensuring that each customer journey is uniquely tailored and deeply satisfying. The ultimate goal remains: to offer experiences that resonate with the individuality of luxury consumers and create lasting impressions, maintaining Saks Global's position at the forefront of the industry.

About Saks Global

Saks Global stands as the largest multi-brand luxury retailer globally, encompassing chains like Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call, and Horchow. With a robust retail portfolio, including 70 luxury locations and unique e-commerce platforms, Saks Global is on a mission to elevate luxury shopping. It strives to deliver tailored customer experiences based on comprehensive retail insights and cutting-edge technology. To learn more about Saks Global, visit SaksGlobal.com or follow them on LinkedIn.