The Shift Towards Agentic Automation: 60% of Leaders Embrace AI to Drive Real Business Value

The Shift Towards Agentic Automation: 60% of Leaders Embrace AI to Drive Real Business Value



In a landscape where artificial intelligence (AI) is reshaping industries, a significant shift is happening among business leaders. According to a recent study by Automation Anywhere, a frontrunner in Agentic Process Automation (APA), 60% of executives are opting for agentic automation as a means to derive genuine value within their organizations. This report, produced in collaboration with Forrester Consulting, dives deep into the barriers and accelerators influencing the enterprise adoption of AI agents, shedding light on their burgeoning popularity across varying sectors and the implementation challenges organizations face.

Key Findings of the Study



The survey encompassed global decision-makers overseeing corporate AI strategies, revealing that 60% of participants view automation platforms, specifically those from leaders in robotic process automation (RPA) such as Automation Anywhere, as the most valuable foundation for managing AI-driven processes. This preference places these platforms ahead of general-purpose AI providers such as OpenAI and Anthropic, demonstrating a clear requirement for solutions designed specifically for orchestrating and scaling processes effectively.

An impressive 71% of respondents asserted that automation solutions should amplify human capabilities rather than replace them, emphasizing the necessity for human strategic oversight in decision-making processes.

Mihir Shukla, CEO of Automation Anywhere, noted, "This research highlights a critical inflection point for businesses. Leaders are evidently prioritizing AI-enhanced workflows, recognizing the undeniable value of agentic AI. The fact that a significant majority is seeking solutions exclusively from modern providers underscores the need for profound expertise in process automation to scale adoption and deliver significant impacts, propelling the transition towards autonomous enterprises and paving the way for general artificial intelligence at work."

Challenges and Opportunities



Despite the growing enthusiasm for agentic automation, the study identifies practical barriers that organizations encounter. While 74% acknowledge AI agents' ability to glean insights from vast datasets, concerns about data privacy (66%), skill shortages (63%), and integration complexities (61%) persist. Automation Anywhere's APA system is specifically engineered to address these hurdles, balancing autonomous execution with enterprise-level governance and human oversight necessary for secure and effective scalability.

Many organizations have started testing or implementing AI agents for internal employee support (53%) and customer service (48%). A multitude plans to extend these capabilities into broader corporate functions like business automation and organizational management within the next few years. The potential value of AI agents in areas such as customer service, sales automation, and regulatory compliance received transformative value ratings above eight out of ten on average.

The Demand for Enterprise-Level Automation Platforms



When evaluating platforms for building and deploying AI agents, 60% of survey participants deemed intelligent automation solutions from RPA and AI providers immensely valuable for long-lasting processes. Companies prefer solutions that can provide enterprise-level integration, comprehensive process orchestration, and consolidated data security. With its APA system, Automation Anywhere is uniquely poised to meet these business demands by offering secure, intelligent, and scalable AI agents that seamlessly integrate into existing systems while orchestrating complex, extended processes from start to finish, all while adhering to top-tier data security and governance standards.

Early Adoption and Transformational Potential



Almost 75% of leaders intend to launch pilot AI agents for customer service within the coming year, and 71% are contemplating research applications. Across all potential use cases, participants express expectations for transformational value, reflecting a strong confidence in the effectiveness of AI agents.

Future Prospects



While challenges linger, business leaders possess a clear vision of the transformative potential of AI agents. By proactively addressing issues surrounding security, cost, and talent, organizations can transcend mere experimentation to scale agentic AI for measurable business outcomes. Those who act decisively today will be better positioned to lead the AI-driven enterprise of the future. Automation Anywhere is facilitating this process by providing a secure, cost-effective, and user-friendly APA system, featuring newly designed Agentic Solutions that diminish complexity, eliminate entry barriers, and empower business users to confidently scale AI agents.

About Automation Anywhere



Automation Anywhere is a leader in Agentic Process Automation (APA), driven by a vision to enhance the future of work by unleashing human potential through automation. For more information, visit Automation Anywhere.

Topics Business Technology)

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