#Japan #Tokyo #KDDI #Altius Link #AmiVoice

Online Seminar on Voice Recognition Tools

On May 15, 2025, Altius Link, a company jointly funded by KDDI and Sojitz Corporation, is set to host an online seminar titled "Are You Making the Most of Voice Recognition Tools? Insights from a Call Center Utilizing 1,300 Seats". This event promises to offer valuable insights and firsthand experiences aimed at enhancing the practical utilization of voice recognition technology, specifically designed for customer service environments.

About Altius Link

Located in Shibuya, Tokyo, Altius Link has emerged as a leading expert in the field of Business Process Outsourcing (BPO). With a workforce of around 57,000 highly skilled professionals across approximately 100 domestic and international locations, the company is dedicated to tackling the complex challenges that client organizations face in delivering exemplary customer service. Altius Link seamlessly blends human expertise with state-of-the-art digital technology to craft a novel approach to customer experience (CX), a method they refer to as 'Digital BPO'.

Seminar Details

The online seminar aims to share practical insights and methodologies surrounding the effective deployment of voice recognition tools in customer support settings. One notable highlight will be Altius Link's experience with the voice recognition tool AmiVoice®, which has significantly advanced their operations by automating the transcription and evaluation of customer interactions. Here are the details of the seminar:

• - Date and Time: Thursday, May 15, 2025, from 11:00 AM to 11:45 AM
• - Participants: Up to 500 attendees
• - Cost: Free
• - Registration Deadline: May 14, 2025, at 12:00 PM

Agenda

The seminar will feature a series of informative discussions:
1. New Business Initiatives in Customer Support: Shiichiro Mori from KDDI will outline the innovative projects underway in partnership with Altius Link aimed at refining customer service.
2. Quality Improvement through Automatic Evaluation: Mikiyoshi Kimura, Manager at KDDI's CRM Division, will share insights into how the application of voice recognition tools can enhance the quality of responses from the customer support team by automating evaluations.
3. Introduction to Automatic Quality Assessment Services: Hayato Sakai, Head of KDDI’s Sales Division, will present their new service focused on providing automated quality assessments for all customer interactions.

This seminar is tailored for customer service professionals who wish to leverage voice recognition technology to improve service quality and operational efficiency. By attending, participants will discover real-world success stories and applications that can inspire new strategies in their own environments.

Why Attend?

Given the increasing volume of inquiries managed by customer service teams—approximately 1 to 1.2 million inquiries monthly at KDDI’s customer center—the ability to streamline operations while maintaining high-quality interactions has never been more critical. Altius Link has pioneered the application of voice recognition tools to convert all communication into text, allowing for comprehensive assessment and monitoring of responses.

With the monitoring accuracy jumping from 5% to a remarkable 100% and a staggering 57.9% reduction in management evaluation workload, the success of these techniques offers immense potential benefits for customer service centers everywhere.

This seminar will equip attendees with actionable insights and strategies to adopt similar technologies effectively within their organizations.

Conclusion

As voice recognition technology continues to evolve, the opportunity to enhance customer service quality through innovative practices has never been greater. Mark your calendars for this not-to-be-missed seminar on May 15, and gain valuable knowledge from industry leaders.
For more information and to register, please visit: Altius Link Registration.

Let’s redefine customer experience together with Altius Link!