#Japan #Tokyo #Metro Engine #Payn #Rental Car

Metro Engine Collaborates with Payn for Enhanced Automation in Car Rentals

Metro Engine, located in Shinagawa, Tokyo, has announced an exciting partnership with Payn, headquartered in Chuo, Tokyo. This collaboration brings a new level of efficiency to car rental operations by automating the cancellation fee processes. Introduced on April xx, 2025, this initiative aims to streamline the way rental agencies manage cancellations and improve overall revenue.

The core of this partnership lies in the integration of Metro Engine's flagship inventory management system, the Metro Conductor. This system is designed to consolidate inventory from various Online Travel Agents (OTAs) into a unified platform. With the newly implemented integration of Payn's cancellation management tool, also named Payn, the complexities of invoicing and recovery from cancellation fees will be significantly reduced.

Overview of the Integration

Prior to this collaboration, Metro Engine's Metro Conductor allowed rental agencies to manage bookings from multiple OTAs efficiently. It also provided features such as competitive price analysis to maximize sales opportunities. The new integration with Payn takes this a step further by allowing reservation data, including cancellations, to be automatically transferred to Payn via API.

This means that tedious manual input for the cancellation fee process will be eliminated. Tasks such as invoice creation, message dispatch, reminders, and collection notifications are now automated. This functionality not only minimizes human error but also drastically reduces the labor involved in these processes, allowing rental companies to focus on delivering better customer service.

Benefits for Rental Car Businesses

By automating the previously manual processes, rental agencies using Metro Conductor can now adjust their inventory seamlessly across different OTAs without additional hassle. The integration helps in preventing lost revenue opportunities due to oversights in the cancellation fee management, thus supporting the industry's urgent need to mitigate income loss from cancellations.

Payn is specifically designed to tackle issues like no-show guests and the burdens of manual fee collection, which have been growing challenges in the industry. With operations now seamlessly integrated, Metro Engine and Payn enhance the ability of rental services to handle cancellations more efficiently while optimizing revenue retrieval.

Impact on the Rental Car Market

The collaboration between Metro Engine and Payn is poised to be a game-changer across the rental car landscape. By bringing together the cutting-edge management capabilities of the Metro Conductor with Payn's intelligent automation tools, rental companies will significantly enhance operational functions. This, in turn, could lead to a more sustainable and profitable business model amid rising competition and fluctuating market conditions.

Profiles of the Companies

Metro Engine Co., Ltd. specializes in utilizing big data and AI to provide revenue management tools for the hospitality sector, with a focus on optimizing room rates. They have successfully implemented solutions for numerous hotel chains and are now expanding into the car rental and airline industries. Their approach emphasizes dynamic pricing strategies tailored to current supply and demand.

Payn Co., Ltd., founded in March 2022, focuses on automating cancellation fee processes across various sectors, including hospitality and food services. Their innovative approach aims to alleviate the burden of cancellation logistics while maximizing collection ratios and amounts for businesses.

Conclusion

This strategic partnership between Metro Engine and Payn heralds a new era in the rental car industry, blending technology with operational efficiency. By leveraging advanced automation, rental businesses are well-positioned to enhance service delivery, improve profitability, and adapt to the evolving demands of the marketplace.