MHC Partners with DTECH to Enhance Customer Communication in EMEA
In a noteworthy development, MHC, a prominent provider of intelligent SaaS solutions for document automation and workflow, has officially announced its strategic partnership with DTECH Software and Technology, a leader in customer experience integration solutions. This alliance aims to strengthen customer communication management across the Europe, Middle East, and Africa (EMEA) region, particularly for heavily regulated industries such as financial services, insurance, and utilities.
The MHC NorthStar Customer Communications Management (CCM) platform will play a central role in this collaboration. This robust solution automates the creation and delivery of personalized compliance documents, as well as dynamic digital interactions throughout the entire customer journey. By leveraging MHC's advanced capabilities, companies will be empowered to meet the evolving consumer expectations while ensuring compliance with necessary regulations.
In addition to this, MHC's NorthStar CCM integrates AI-powered low-code features designed to empower less technically-minded users to manage communication workflows independently. This helps reduce reliance on IT support, thereby increasing operational efficiency.
Volkan Vural, Managing Director of DTECH, emphasized the importance of this partnership in responding to market demands. He stated, "As a leading provider of customer experience solutions in the region, DTECH consistently seeks to expand its product portfolio with select partners to tailor to evolving market needs. The shift towards digital engagement has made customer experience a crucial differentiator."
Mahmoud Jaafar, DTECH’s Regional Sales Manager, shared his enthusiasm over the unique capabilities MHC brings to their portfolio. He explained how their combined efforts will enable modern, dynamic customer engagement, which is essential in today's competitive market, and stressing that it can be effortlessly managed by non-technical business users.
Jeff Butts, Chief Sales Officer of MHC, highlighted that this partnership extends the reach of the MHC NorthStar CCM platform, granting organizations in the EMEA region access to innovative tools to enhance their customer communication strategies. He stated, "Together, we aim to help organizations adapt to changing customer expectations and leverage regulatory communications for better engagement, satisfaction, and loyalty."
Paul Rokos, MHC's Vice President of Channel Sales, further detailed the cooperative nature of this partnership, pointing out that the collaboration will foster comprehensive solutions grounded in CCM expertise, trust, and continuous support. He remarked, "This partnership signifies a comprehensive complete solution that elevates the capabilities available to our clients and addresses the unique challenges presented in each region we serve."
About MHC: MHC provides organizations with the tools they need to swiftly and securely navigate digital transformation. They offer solutions that automate the creation, collection, and distribution of documents and communications across all core business processes. With a flexible end-to-end platform for intelligent document automation, MHC allows business users to eliminate manual interactions with key stakeholders like customers, suppliers, and employees, while enhancing overall efficiency and agility to achieve operational excellence and strengthen vital relationships for long-term growth.
More information can be found at www.mhcautomation.com.
About DTECH: DTECH is a prominent provider of technology solutions specializing in digital transformation initiatives throughout the Middle East and Turkey. With rich regional knowledge and a commitment to innovation, DTECH delivers tailored solutions that help organizations achieve their digital objectives.
For further details, visit https://www.dtechsoft.com.
The MHC NorthStar Customer Communications Management (CCM) platform will play a central role in this collaboration. This robust solution automates the creation and delivery of personalized compliance documents, as well as dynamic digital interactions throughout the entire customer journey. By leveraging MHC's advanced capabilities, companies will be empowered to meet the evolving consumer expectations while ensuring compliance with necessary regulations.
In addition to this, MHC's NorthStar CCM integrates AI-powered low-code features designed to empower less technically-minded users to manage communication workflows independently. This helps reduce reliance on IT support, thereby increasing operational efficiency.
Volkan Vural, Managing Director of DTECH, emphasized the importance of this partnership in responding to market demands. He stated, "As a leading provider of customer experience solutions in the region, DTECH consistently seeks to expand its product portfolio with select partners to tailor to evolving market needs. The shift towards digital engagement has made customer experience a crucial differentiator."
Mahmoud Jaafar, DTECH’s Regional Sales Manager, shared his enthusiasm over the unique capabilities MHC brings to their portfolio. He explained how their combined efforts will enable modern, dynamic customer engagement, which is essential in today's competitive market, and stressing that it can be effortlessly managed by non-technical business users.
Jeff Butts, Chief Sales Officer of MHC, highlighted that this partnership extends the reach of the MHC NorthStar CCM platform, granting organizations in the EMEA region access to innovative tools to enhance their customer communication strategies. He stated, "Together, we aim to help organizations adapt to changing customer expectations and leverage regulatory communications for better engagement, satisfaction, and loyalty."
Paul Rokos, MHC's Vice President of Channel Sales, further detailed the cooperative nature of this partnership, pointing out that the collaboration will foster comprehensive solutions grounded in CCM expertise, trust, and continuous support. He remarked, "This partnership signifies a comprehensive complete solution that elevates the capabilities available to our clients and addresses the unique challenges presented in each region we serve."
About MHC: MHC provides organizations with the tools they need to swiftly and securely navigate digital transformation. They offer solutions that automate the creation, collection, and distribution of documents and communications across all core business processes. With a flexible end-to-end platform for intelligent document automation, MHC allows business users to eliminate manual interactions with key stakeholders like customers, suppliers, and employees, while enhancing overall efficiency and agility to achieve operational excellence and strengthen vital relationships for long-term growth.
More information can be found at www.mhcautomation.com.
About DTECH: DTECH is a prominent provider of technology solutions specializing in digital transformation initiatives throughout the Middle East and Turkey. With rich regional knowledge and a commitment to innovation, DTECH delivers tailored solutions that help organizations achieve their digital objectives.
For further details, visit https://www.dtechsoft.com.
Topics Business Technology）
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