Suzuyo Shinwart Launches New Version of Reservation System Rizaen

Introduction

Suzuyo Shinwart Co., Ltd., led by President Masaki Honda, has officially announced the launch of a new version of its cloud-based reservation system, "Rizaen," starting from October 30, 2026. This upgraded version retains the core booking and management features of its predecessor while incorporating new functionalities specifically designed for municipal needs, including lottery-based reservations, identity verification via My Number Card, and compatibility with LGWAN.

Expanded Functionality

The new version of Rizaen significantly enhances its features by integrating external service collaboration and multilingual support. It operates within a stable and scalable cloud environment, ensuring users can utilize the service with peace of mind, thanks to the security management implemented in accordance with ISMS and ISMS Cloud Security certifications.

This versatile system is set to facilitate a range of booking activities across various sectors—from corporate facilities and events to municipal public facility reservations and consultations. Rizaen not only streamlines the booking reception and management processes but also unifies notifications, schedule management, and data connectivity with external systems—ultimately improving user convenience and enhancing operational efficiency for administrators.

Background and Objectives for the New Version

The role of reservation systems has expanded beyond mere online booking and information management. With the increase in inbound foreign tourists, there is a growing demand for systems that provide a seamless booking experience for international customers.
Furthermore, the push for administrative digital transformation (DX) in municipalities necessitates the online management of applications for public facilities and consultations. It's essential to balance improved accessibility for residents with reduced workloads for public employees, which includes accommodating requirements unique to the public sector, such as lottery-based reception and reliable identity verification.

In response to these evolving needs, Suzuyo Shinwart has completely restructured Rizaen. The new version has evolved into a comprehensive system that supports the entire workflow surrounding bookings, with enhanced functionalities such as municipal-specific features, expanded external service integration, multilingual capabilities, and document processing.

Key Features of the New Version

1. Municipal Functionality

Rizaen now includes functionality specifically for municipalities, supporting lottery reservations and group bookings for multiple facilities or dates. Processes from reception through to lottery execution, along with notifications of results, have been automated. Additionally, it offers identity verification during registration via smartphones and My Number Cards, along with the ability to output PDF approval documents for facility use. This framework aids in the online management of various municipal booking activities while enhancing service quality for residents.

2. Strengthened External Service Integration

Rizaen now supports bi-directional integration with Google Calendar, allowing users to manage reservations and schedules cohesively. It also features LINE notifications during the booking process and can generate meeting URLs through integrations with web conferencing systems simultaneously with bookings. Collaborations with RemoteLOCK and Akerun permit automated unlocking and locking for meeting rooms and rental spaces. Furthermore, the provision of reference and update APIs enables integration with external systems regarding reservation and member data management.

3. Multilingual Booking Support

The new version accommodates booking site displays in both Japanese and multiple foreign languages, enabling easy navigation for international guests or customers who prefer to use foreign languages. Facilities in corporations, events, seminars, and municipal public spaces are tailored to provide a user-friendly experience, promoting better reservation functionality for diverse users.

4. Security Environment

Rizaen ensures a secure user experience with a cloud infrastructure characterized by high stability and extensibility, incorporating measures like two-factor authentication, single sign-on, login restrictions, IP address limitations, and comprehensive admin activity logs. The system can respond flexibly to security requirements from various organizations, including municipalities and businesses. Suzuyo Shinwart holds Privacy Mark, ISMS (ISO/IEC 27001), and ISMS Cloud Security certifications, ensuring reliable management of sensitive reservation data.

5. Customization Options

In addition to standard functions, the system allows for customization tailored to specific operational processes or requirements of users. It can adapt to different facility rules, pricing structures, and reception protocols varying among municipalities through additional features or modifications to existing ones. Rizaen is designed to adjust to evolving business needs and facilitate ongoing service operations.

About the Reservation System Rizaen

Rizaen is a cloud-based reservation system that addresses a variety of booking and management needs, supporting everything from corporate events to municipal facility reservations. It is utilized not only by private enterprises but also by public institutions including municipalities and universities. With enhanced municipal functionality, multilingual support, flexible booking management, and API integration, Rizaen aims to boost efficiency in booking operations while improving user experience. For more information, you can visit the Rizaen service site here.

About Suzuyo Shinwart Co., Ltd.

As the only listed company in the Suzuyo Group, Suzuyo Shinwart specializes in developing large-scale information systems, providing business IT consulting services, human resources, payroll, and accounting solutions, as well as outsourcing services, data center, and cloud services. For more details, please visit here.