TTEC Boosts India Operations with New Mohali Center, Creating 400 Jobs

TTEC Expands Operations in India with New Mohali Center

TTEC Holdings, Inc., a leader in customer experience technology and services, has announced a significant expansion of its operations in India with the establishment of a new customer experience (CX) center in Mohali. This development will generate 400 new job opportunities, further enhancing TTEC's commitment to delivering exceptional client services in the healthcare sector.

A Strategic Move for Growth

The strategic decision to locate the new CX center in Mohali, also known as Sahibzada Ajit Singh Nagar, stems from the region's rich talent pool characterized by strong English proficiency and cultural synergy with TTEC's service-oriented philosophy. The company emphasizes local values such as `seva`, which denotes selfless service, aligning perfectly with TTEC's human-centered approach to customer experience management.

The President of TTEC Engage, John Abou, highlighted the shift towards more agile and intelligent ways of providing customer services. He stated that the new center will leverage the insights generated by AI to enhance operational efficiency and deliver high-quality outcomes for clients. This aligns with a growing trend in customer experience management that integrates digital-first strategies to accommodate evolving consumer needs.

High-Tech Solutions for Enhanced Customer Interaction

Once operational, the Mohali center will utilize TTEC's cutting-edge AI-driven platforms designed to elevate customer interactions. Notable technologies include TTEC Perform, which focuses on continuous performance improvement for frontline teams; TTEC Let Me Know, aimed at speeding up knowledge retrieval for both customers and employees; and TTEC Clarity, which enhances communication through tools like accent softening and voice translation.

By incorporating these technologies, TTEC's goal is to create seamless, human-centric service experiences that provide both speed and confidence in client interactions.

Community-Centric Values

TTEC’s decision to expand in India is not only a business maneuver but also a commitment to the local community. As the company continues to grow, it prioritizes the integration of local cultures and values, ensuring that its operational ethos resonates deeply within the community. This strategy promises to foster stronger relationships with clients and employees alike, propelling TTEC to new heights in customer satisfaction scores.

The center in Mohali will initially operate from its current address at C-205, Phase 8B, Industrial Area, Sector 74, Mohali, Punjab, before transitioning to a more prominent location within Quark City, a growing IT and tech hub in the area, come August.

A Legacy of Growth in India

TTEC is no newcomer to the Indian market, having operated for 24 years and established a robust presence with approximately 3,500 employees across various locations, including Ahmedabad and Chennai. The opening of the Mohali center is both a celebration of this legacy and a step forward, exemplified by the recent growth initiatives in Mumbai and Hyderabad, where a total of 800 new positions were created in the past year alone.

As the company invests in enhancing its infrastructure and bolstering its workforce in India, it remains dedicated to nurturing local talent while meeting the demands of a rapidly evolving customer service landscape.

For those interested in joining TTEC's Mohali contingent or to learn more about available roles, further information can be found on the company's dedicated recruitment page.

About TTEC Holdings, Inc.

Founded in 1982, TTEC Holdings, Inc. (NASDAQ: TTEC) stands at the forefront of CX technology and services, providing innovative, AI-enhanced solutions that span the customer journey. The organization's business segments, TTEC Digital and TTEC Engage, cater to both digital and interactive customer needs, leveraging proprietary technologies to enhance communication and engagement for global brands. As TTEC continues to evolve, its mission remains focused on delivering outstanding customer experiences and fostering business growth for its clients worldwide. For more details, visit ttec.com.