Nasuni's Remarkable Recognition in Customer Success
In an impressive demonstration of commitment to customer satisfaction, Nasuni, a prominent player in unified file data platforms, has reached a significant milestone by securing its fifth consecutive NorthFace ScoreBoard Service Award (NFSB) from the Customer Relationship Management Institute LLC (CRMI). Alongside this achievement, the company has earned recognition through seven badges in the G2 Summer 2025 Reports, underscoring its relentless pursuit of excellence in delivering exceptional customer experiences.
Matthew Rassa, IT Director at RMF Engineering, emphasizes the importance of collaborating with Nasuni, stating, "Working with Nasuni has been a pivotal step for our organization. Their platform offers seamless file access, top-notch security, straightforward data backup and recovery, as well as excellent scalability, which is exactly what we needed." Rassa further highlights that the true standout feature of Nasuni is its Customer Success Team, which has provided support for over a decade, being proactive, responsive, and genuinely invested in the success of their clients.
The 26th Annual NorthFace ScoreBoard Award is widely regarded as one of the industry's most prestigious measures of customer satisfaction. Nasuni achieved a remarkable Net Promoter Score (NPS) of 87, a 98% customer satisfaction (CSAT) rating, and an overall score of 4.8 out of 5 on the ScoreBoard Index, all of which surpass the industry averages. These outstanding metrics, derived strictly from independently verified customer feedback, reveal Nasuni's consistent performance and strong leadership in corporate support, positioning the company among the elite in the global marketplace.
James Lemonias, Senior Vice President of Customer Success at Nasuni, stated, "This recognition goes beyond a mere milestone in customer service; it is a signal of strength as we scale and earn the trust of customers to entrust their most valuable asset, their data, to Nasuni. We are committed to strategically investing in our customer experience, including onboarding new leadership to innovate and drive global expansion while preserving our customer-centric culture."
In addition to the NFSB accolade, Nasuni also secured seven badges as part of the G2 Summer 2025 Reports, which highlight top ratings in key categories including Cloud File Storage and Hybrid Cloud. G2 badges are awarded based on evaluations from real users and market presence, officially confirming that Nasuni delivers both performance and value across the corporate landscape. Some of the accolades from the G2 Summer 2025 Reports include:
- - Market Leader in Enterprise Grid for Cloud File Storage
- - Market Leader in Momentum Grid for Cloud File Storage
- - Top 5 in Implementation Index for Mid-Market
- - Market Leader in Grid for Hybrid Cloud Storage Solutions
- - Market Leader in Grid for Storage Management
- - Market Leader in Implementation Index
- - Market Leader in Overall Cloud File Storage Grid
These achievements reflect the growing influence of Nasuni in various sectors including enterprises, mid-market companies, and hybrid cloud environments, where organizations rely on the powerful combination of ease of use, scalability, and secure storage performance provided by the platform.
About Nasuni
Nasuni is a unified file data platform designed for enterprises facing an exponential increase in unstructured data. It integrates storage and data services into a single hybrid cloud solution. Nasuni's approach allows organizations to achieve resilience and improve data management while providing solutions that enhance IT efficiency and reduce infrastructure costs by up to 67%. Their top-tier solution eliminates the need for additional cybersecurity measures or separate backups and disaster recovery processes. By optimizing infrastructure flows, Nasuni replaces the inefficiencies associated with legacy infrastructure, aligning with the expectations of modern businesses regarding data analytics and business insights.
Nasuni is dedicated to transforming data from an obstacle into an opportunity. Companies around the globe rely on Nasuni, spanning industries such as manufacturing, media and advertising, construction (AEC), consumer brands, and energy. Headquartered in Boston, Massachusetts, Nasuni offers services in over 70 countries. For more information, visit
www.nasuni.com.