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PSEG Long Island Highlights Scam Awareness During Consumer Protection Week

As National Consumer Protection Week approaches (March 2-8), PSEG Long Island is taking strides to inform its customers about the threats posed by scammers and the techniques used in fraudulent schemes. In a recent statement made by Lou DeBrino, the vice president of Customer Operations, he highlights the urgency of vigilance against scams and urges customers to be cautious—especially if they receive intimidating phone calls demanding immediate payment.

The Nature of Scams

Scammers often employ high-pressure tactics, claiming they will cut off power unless immediate payment is made. DeBrino advises customers to take a moment and verify such claims, emphasizing, “If someone threatens to shut off your power immediately, stop and call the official number on your bill to confirm the legitimacy of the threat.” Scammers often create a sense of panic, hoping customers will act impulsively.

The threats posed can come in several forms, including telephone calls from numbers that appear to be from PSEG Long Island due to phone 'spoofing' technology. Unfortunately, this leaves customers vulnerable, as they may not realize they're being deceived.

Common Scam Techniques

Scammers frequently request that customers pay through unconventional means, such as web-based electronic payment services, prepaid debit cards, or even Bitcoin. PSEG Long Island does not use or accept these methods apart from transactions made through its official My Account portal or the mobile app. Customers are reminded that actual company representatives will never pressure them to use a specific payment method and will provide alternative payment options.

Additionally, some scammers might ask for payments under the guise of deposits for priority meter installations, a service for which PSEG does not require any upfront payment. If customers encounter such situations, checking directly with PSEG Long Island at 1-800-490-0025 can provide necessary verification.

In-person Scams

In some scenarios, scammers may approach individuals at their homes, posing as PSEG Long Island employees. They may display fake identification and uniforms, or claim to be utility collection representatives. This deception may be coupled with requests for personal information or enticing offers of discounts, which legitimate representatives would not make. Customers should not let unverified individuals into their homes and should always confirm with the company by calling the official number.

If an actual PSEG representative visits, they are required to present a company ID, and customers are encouraged to verify claims by contacting PSEG. A validated representative will respect the customer’s decision to not allow entry. If pressure tactics are employed, calling 911 may also be warranted.

Online Scams

The sophistication of online scams cannot be overlooked. Fraudsters create websites that impersonate the official PSEG Long Island site, often using domains that are close in spelling to mislead customers. These fake sites can trick customers into entering their information or making payments that do not go to the utility company. Always ensure you are on the official website (psegliny.com) to avoid falling victim.

What to Expect from PSEG Long Island Representatives

When calling, legitimate PSEG Long Island representatives will request to speak with the Customer of Record, providing specific details about the account, address, and balance. If the caller cannot verify these details, it’s likely that the conversation is with a scammer. If the Customer of Record is unavailable, no account information will be shared, emphasizing the importance of privacy and security.

PSEG Long Island remains a key player in combating these scams as a member of the Utilities United Against Scams initiative, which aims to enhance customer awareness around fraud tactics. By informing customers of the common signs of deception, they have successfully worked to eliminate numerous scam numbers that target utility users.

For more information about the latest scams affecting customers in the PSEG Long Island service area, individuals can visit psegliny.com/myaccount/customersupport/scamsandfraud for additional resources and guidance.

PSEG Long Island plays a vital role in maintaining the safety and security of its customers, particularly during crucial consumer awareness periods like National Consumer Protection Week. Vigilance and proper verification practices are keys to protecting oneself from fraud and scams.