NTT DOCOMO BUSINESS and 24/7 Software Unveil Smart Stadium Initiative for Enhanced Facility Management

NTT DOCOMO BUSINESS Partners with 24/7 Software

In an exciting development for the sports and entertainment industry, NTT DOCOMO BUSINESS, Inc. has established an exclusive distribution deal with 24/7 Software, Inc., a leading U.S.-based SaaS provider specializing in facility management. This partnership aims to roll out a revolutionary Smart Stadium solution across Japan, South Korea, and Taiwan, significantly enhancing the operational framework of stadiums and arenas in these regions.

A Game-Changing Collaboration

With the ever-increasing complexity of stadium operations, efficiency has become paramount. Many venues depend on disparate systems that complicate data analysis and hinder optimization efforts. The collaborative effort between NTT DOCOMO BUSINESS and 24/7 Software seeks to rectify this by integrating a cloud-based platform that centralizes incident management, visitor requests, maintenance operations, and lost and found services. This unified approach promises enhanced real-time insights into venue operations, thereby improving overall efficiency and safety while enriching visitor experiences.

Transforming Venue Operations

The 24/7 Software platform is designed to meet the dynamic needs of modern stadiums. By consolidating various operational tasks into a mobile-enabled system, staff members can monitor and update incident statuses in real-time. This streamlined process not only optimizes staff workflow but also reduces incident response times by approximately 25%.

The integration capabilities of the platform allow it to work seamlessly within existing information and communication technology (ICT) frameworks, creating a comprehensive solution tailored to the unique requirements of Japanese venues. With NTT DOCOMO BUSINESS's expertise in digital transformation, stakeholders can anticipate substantial improvements in operational efficiency.

Addressing Industry Challenges

As labor shortages loom over the sports and entertainment industry, the necessity for digitization becomes critical. Shifting human resources to focus on high-value roles is more vital than ever, especially in operational settings where efficiency and streamlined processes play a crucial role. NTT DOCOMO BUSINESS, having a proven track record in facilitating digital transformations within stadiums and hotels, is poised to spearhead this initiative to elevate operational standards.

Real-World Applications

The efficacy of the 24/7 Software platform is already evidenced by its successful deployment at the Es Con Field Hokkaido in Japan, managed by Fighters Sports Entertainment Co., Ltd. The venue has already reported significant improvements in its operational workflows since the introduction of this cutting-edge management software.

In light of this success, NTT DOCOMO BUSINESS is committed to establishing a localized support framework tailored specifically to sports organizations and venue operators. Moving beyond mere system implementation, the company intends to provide an extensive suite of smart stadium solutions encompassing online ticketing, communication applications, and ICT technologies.

Looking Ahead

As part of its broader strategy for growth, NTT DOCOMO BUSINESS plans to extend its smart stadium solutions into arenas, commercial facilities, and urban development projects beyond Japan. This initiative marks a pivotal step toward enhancing the technological landscape of sports venues across Asia.

Justin King, Executive Vice President of Sales & Marketing at 24/7 Software, expressed enthusiasm regarding this collaboration: "We are excited to partner with NTT DOCOMO BUSINESS to introduce our platform in markets that have a deep passion for sports and entertainment. Together, we aim to deliver innovative, data-driven solutions that enhance safety, elevate guest experiences, and provide peace of mind for iconic venues."

Conclusion

The strategic alliance between NTT DOCOMO BUSINESS and 24/7 Software signifies a transformative leap in the operational efficiency of sports venues in Japan and beyond. As the industry evolves, such partnerships will pave the way for smarter, more efficient stadiums that prioritize both operational effectiveness and guest satisfaction. The future of smart stadiums looks promising with this innovative collaboration at the helm.