#Japan #Tokyo #AI Agent #Year-End Adjustment #BeWith

Transforming Year-End Adjustment Processes with AI

Bewith Inc., based in Shinjuku, Tokyo, has recently unveiled an innovative year-end adjustment service powered by autonomous AI agents. This new service fundamentally redesigns the traditionally human-centric business processes involved in year-end adjustments, reducing the time spent on these tasks by an impressive 65%. By centering operations around AI, Bewith aims to establish a new standard in year-end adjustments that maximizes efficiency while enhancing quality simultaneously.

Background: Japan's Largest Administrative Operation

Year-end adjustments in Japan represent the largest administrative operation, annually impacting approximately 40 million individuals. While the rise of human resource SaaS (Software as a Service) has led to some improvements in efficiency, many companies still rely on paper-based operations or face intricate regulatory requirements that hinder complete automation. Despite the increasing adoption of generative AI and AI agents within various organizations, a report from MIT indicates that 95% of these companies have not achieved sufficient returns on their AI investments, highlighting a significant gap in effectiveness.

The Problem: Existing Processes Relying on Human Involvement

Traditionally, year-end adjustment processes burden HR departments with overwhelming amounts of documents, including declarations and certificates. Common hurdles such as reliance on human intervention due to incomplete declarations, individual case handling, and employee turnover create inefficiencies that obstruct productivity. The primary barrier to AI adoption lies within these existing workflows designed for human execution. Simply integrating AI into these processes does not facilitate comprehensive efficiency improvements, as the overall optimization remains elusive.

Solution: Redesigning Operations Around AI Agents

Bewith's new approach goes beyond just substituting parts of the operations with AI. Instead, it lays the groundwork for a complete redesign of the operations, predicated on having AI agents continuously operational. By clearly defining the roles of AI and humans, AI is tasked with automating repetitive processes while human employees focus on complex decision-making situations. This synergy not only improves the quality of work but also boosts overall productivity.

From the moment documents are scanned, the AI agent autonomously manages tasks previously handled by humans, including data validation, error detection, primary and secondary checks, as well as notifications for deficiencies and reminders. This integration enables a substantial portion of traditionally manual work to be seamlessly automated by AI agents.

Dramatic Reductions in Time and Workforce

In a simulation based on a company with 20,000 employees, Bewith has quantified the remarkable impact of this new model: the time required for year-end adjustments shrinks from 2,930 hours to just 1,039 hours—an approximate 65% reduction. Furthermore, the number of employees needed drops from 19.3 to 6.4, reflecting about a 67% decrease. By combining AI agents with Robotic Process Automation (RPA), Bewith creates an operational model that significantly alleviates the burden on human resources.

Future Developments

The success of Bewith's AI-agent-focused redesign within Japan's largest administrative operation heralds a revolutionary shift in the provision of BPO (Business Process Outsourcing) services, introducing a new value paradigm for the AI era. This approach not only upgrades back-office operations but also signifies a pivot in how businesses will leverage AI moving forward. Bewith is dedicated to extending this transformation beyond just human resource BPOs, striving to enhance productivity and maximize operational value through innovative AI-centric designs.

Company Overview: Bewith Inc.

With over two decades of experience in contact center operations, Bewith is committed to providing optimal services to clients powered by its proprietary cloud PBX system, Omnia LINK, and advanced AI technologies. By offering practical, solution-oriented consulting services that drive digital transformation, Bewith supports clients through system implementation and operational management, grounded in real-world expertise. Leveraging deep insights and specialized knowledge, Bewith continually co-creates value with customers and contributes to society.

Company Information:

• - Name: Bewith Inc.
• - Location: Shinjuku Park Tower 32F, 3-7-1 Nishi-Shinjuku, Shinjuku, Tokyo
• - Founded: May 12, 2000
• - CEO: Kenji Iijima
• - Industry: Contact center and BPO services employing cloud technologies such as Omnia LINK, alongside various AI and digital transformation solutions.
• - Website: Bewith Official Site