#Japan #Tokyo #LiveX AI #Neo Japan #NEOPORT

Overview of Neo Japan's Participation

Neo Japan, based in Yokohama, Kanagawa Prefecture, will be participating in the "Call Center CRM Demo & Conference 2025 in Tokyo" from November 13 to 14, 2025. The event will be held at Ikebukuro Sunshine City Cultural Hall, and promises to be one of the largest business events in the contact center industry in Japan.

About the Conference

The Call Center CRM Demo & Conference is a significant gathering specifically focused on the contact center industry, featuring over 150 exhibitors that will showcase the latest solutions, including AI agents and generative AI. The conference will also host 110 informative sessions aimed at addressing operational challenges and improving customer experiences (CX) faced by businesses seeking to enhance customer engagement and loyalty.

Neo Japan's Contributions to Digital Transformation

At this conference, Neo Japan aims to enhance not only internal digital transformations through its groupware, desknet's NEO, but also strengthen customer engagement strategies. Positioned at the forefront of AI application in the contact center sector, Neo Japan will introduce its newly launched LiveX AI enterprise AI agent, which transforms customer interactions into profit centers instead of cost centers. Furthermore, their AI customer support tool, NEOPORT, will be pivotal in enhancing customer experience and boosting revenue.

Event Details

• - Event Name: Call Center CRM Demo & Conference 2025 in Tokyo
• - Date: November 13-14, 2025
• - Time: 10:00 AM - 5:30 PM
• - Venue: Ikebukuro Sunshine City Cultural Hall
• - Booth Location: 2G-3
• - Displayed Products: NEOPORT, LiveX AI
• - Organizers: Rick Telecom and Informa Markets Japan

For more information, visit
(Registration required prior to attendance, free of charge.)

Insights on NEOPORT

NEOPORT is an AI-driven customer support tool designed to streamline inquiry responses, enabling automation of workflows and alleviating user workload through AI agent functionalities.
Explore NEOPORT

Exploring LiveX AI

On the other hand, LiveX AI is targeted at consumer-facing enterprises, functioning seamlessly across all channels including chat, voice, and email. This enterprise AI agent is instrumental in solving problems, increasing conversion rates, and mitigating customer churn. To date, it has successfully reduced customer attrition rates by up to 35% and enhanced self-service rates to as high as 90%, showcasing its substantial capability of lowering operational costs while achieving even greater outcomes.
Check out LiveX AI

About Neo Japan

Founded in 1992, Neo Japan has been a pioneering force in developing business communication tools for over 30 years, with a strong focus on groupware. Its flagship product, desknet's NEO, has seen sales exceeding 5.3 million users across various sectors, including manufacturing, healthcare, construction, service industries, educational institutions, and local governments.

Company Overview

• - Company Name: Neo Japan, Inc.
• - Ticker Code: 3921 (Tokyo Prime Market)
• - CEO: Akira Saito
• - Location: 10F, Yokohama Landmark Tower, 2-2-1 Minatomirai, Nishi-ku, Yokohama, Kanagawa
• - Branches: Osaka, Nagoya, Fukuoka
• - Established: February 1992
• - Visit us online

Inquiries
Responsible Person: Kosuke Saito
Email: [email protected]

All company names and product names mentioned in this press release are trademarks or registered trademarks of their respective owners.