Applaud's Aldwych Release Enhances HR Processes with AI Solutions

Introducing Aldwych: A Game-Changer in HR Tech

In an exciting development for human resources, Applaud has unveiled its latest innovation, Aldwych, part of its HR Service Delivery suite. Launched on July 31, 2025, Aldwych introduces an agentic AI layer designed to redefine how employees and managers interact with HR tools.

Gone are the days when employees had to sift through multiple systems or wait for HR to respond to their queries. With Aldwych, users can seamlessly perform a variety of tasks via a single chat interface. Employees can now effortlessly check their leave balance, book vacation time through Workday, raise cases in Applaud, and update personal information—all without the need to navigate through different applications or systems.

This AI-driven experience enhances accessibility, providing immediate results regardless of where users are—be it on a web browser, mobile device, or collaborative platforms like Microsoft Teams and Slack. The focus of Aldwych is on convenience and efficacy, allowing users to get their work done efficiently at the moment they need it.

Empowering HR Teams Through No-Code Solutions

One of the remarkable features of Aldwych is Applaud's no-code Creator Platform. This enables HR teams to add new actions and capabilities in just minutes, extending Aldwych’s functionality to cover various HR tasks across different platforms. Instead of manually submitting tickets or dealing with intricate integration tasks, HR professionals can now use natural language and intelligent orchestration to manage requests—freeing them up to focus on more strategic, people-oriented initiatives.

According to Ivan Harding, the CEO of Applaud, "Our vision has always been to create HR technology from the employee’s perspective. Aldwych elevates this vision by allowing AI to handle repetitive tasks. Employees receive what they need promptly, HR gains valuable time back, and overall business processes become smoother and more streamlined."

A Global Rollout of Innovation

Aldwych is being rolled out to users worldwide this month, ensuring that every employee has access to its functionalities on any device or platform. This release represents a significant step in Applaud's commitment to integrating agentic AI into their offerings, setting the stage for future advancements that aim to automate routine cases fully and streamline HR processes even further.

As organizations continue the journey towards modernized HR practices, Aldwych stands out as a pivotal enhancement that promises to elevate the employee experience significantly. Employees are not just passive participants anymore; they have the tools at their fingertips to take action, make informed decisions, and enhance their productivity.

About Applaud

Applaud is an HR-focused, employee-driven innovator in the realm of work. Their goal is to create HR technology that is more human-centric, intuitive, and fulfilling to use. By integrating knowledge management, journey facilitation, case management, a Creator platform, and AI capabilities, Applaud empowers both employees and HR teams alike. To discover more about their offerings and solutions, visit applaudhr.com.