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Xiao-I Corporation and Premier Automotive Manufacturer Renew Decade-Long Strategic Partnership

On September 29, 2025, Xiao-I Corporation (NASDAQ: AIXI), a leading name in artificial intelligence, publicized the renewal of its strategic partnership with a premier automotive manufacturer, a collaboration that dates back to 2015. This renewal signifies a substantial milestone, emphasizing a decade of innovation and trust between the entities, particularly regarding Xiao-I's advanced cognitive intelligence technologies that are revolutionizing customer experiences and operational efficiency in the automotive sector.

The renewed agreement is centered on further enhancing the automotive manufacturer’s customer service ecosystem through Xiao-I’s array of solutions. Their technology plays a crucial role in delivering a seamless, intelligent, and scalable support system spanning the customer lifecycle—encompassing sales, aftersales assistance, technical support, and customer loyalty initiatives.

Key Components of the Partnership Renewal

The newly refined strategies under the partnership have focused on several critical outcomes:

1. Unified Omnichannel Support

The strategy includes the deployment of AI-powered assistance that operates 24/7, covering various platforms such as websites, mobile applications, social media, and call centers. This ensures that customers receive consistent and immediate responses to inquiries about vehicle features, warranty information, maintenance, and other concerns.

2. Enhanced Technical Support

Equipping field technicians and service advisers with AI-enhanced tools allows for quick diagnostics, repair guidance, and parts identification. This development aims to minimize resolution times and elevate the first-visit fix rates, leading to improved customer satisfaction.

3. Sales and Marketing Enablement

With intelligent virtual assistants, the automotive client can now provide tailored product recommendations, test drive scheduling, and effective management of promotional campaigns. These advancements are expected to bolster conversion rates and heighten overall customer satisfaction.

4. Operational Efficiency

By automating frequent routine inquiries, the partnership has significantly spun down operational costs while allowing human agents to concentrate on high-stakes interactions and complex problem-solving scenarios.

Xiao-I Corporation’s cognitive intelligence platform has undergone various enhancements to align with the evolving needs of the manufacturer. These enhancements incorporate cutting-edge advancements in areas such as natural language processing, machine learning, and multimodal interaction capabilities, reflecting a shared commitment to innovation and customer-focused transformation.

Looking Ahead

As the collaboration continues, both Xiao-I and the automotive manufacturer are set to partake in further discussions aimed at exploring new innovations and future developments within the paradigms of artificial intelligence in the automotive industry. This ongoing partnership is poised to not only enrich customer experiences but also to significantly refine operational processes across the board.

About Xiao-I Corporation

Founded in 2001, Xiao-I Corporation is at the forefront of cognitive intelligence technology in China, offering a wide array of business solutions that harness the power of artificial intelligence, including natural language processing, voice and image recognition, machine learning, and affective computing. The company’s vast portfolio of cognitive intelligence technologies has been effectively applied in various business scenarios, driving industrial digitization and intelligent transformation. For more detailed information, you can visit Xiao-I's website.

As Xiao-I Corporation continues to thrive in this fast-evolving landscape, its strategic partnerships will play a crucial role in shaping the future of customer engagement and operational efficiency across multiple sectors.