#United States #Jamaica, NY #JFK Airport #New Terminal One #Ethos Farm

Introduction

The New Terminal One at John F. Kennedy International Airport (JFK) has taken a significant step towards enhancing the traveler experience by partnering with Ethos Farm Americas. This collaboration aims to redefine how guests interact with the terminal, ensuring that each visit is memorable and seamless. With the ambitious goal of transforming JFK into a global gateway, this initiative is set to raise the bar for airports around the world.

Partnership Overview

Announced on September 22, 2025, the partnership between the New Terminal One and Ethos Farm Americas is a strategic alignment designed to revolutionize guest experience services. Ethos Farm Americas, leveraging its global expertise in aviation and various service-oriented industries, will recruit and manage a team of skilled professionals who will be pivotal in delivering top-notch service throughout the terminal.

The collaboration encompasses not only hiring but also training team members to adhere to best practices that prioritize guest interaction and satisfaction. By focusing on people-centered service, particularly during peak travel times and unexpected operational disruptions, Ethos Farm Americas aims to ensure every guest has a positive experience.

Vision for Guest Experience

Marisa Von Wieding, Vice President of Operations at the New Terminal One, expressed the commitment to providing an unrivaled experience for travelers. She states, "Our partnership with Ethos Farm Americas ensures that we are investing in people and innovation to redefine what the guest experience should be in a global gateway." The emphasis on quality service and guest-centric operations is expected to pave the way for a new era of airport experiences.

The Role of Ethos Farm Americas

Ethos Farm Americas has already been contributing to the New Terminal One's development by implementing a guest experience training program. This initiative aims to create a cohesive atmosphere within the terminal and is part of a broader strategy that aligns with the terminal's vision of exceptional service. Lauren Walsh, President of Ethos Farm Americas, echoed this sentiment, stating that the partnership is built on a foundation of shared goals and innovative insights from diverse sectors like aviation, retail, hospitality, and tourism.

Construction and Future Prospects

The New Terminal One is an integral part of the $19 billion redevelopment plan initiated by the Port Authority of New York and New Jersey. This transformation includes introducing new terminals and modernizing existing ones, all aimed at establishing JFK as a premier international gateway. The terminal, which is set to open in 2026, will host several leading airlines, including Air France, KLM, and Qatar Airways, among others.

Upon completion, the New Terminal One will feature 23 gates and span 2.6 million square feet, making it one of the largest terminals at JFK. In addition to the physical enhancements, the focus will be on training personnel capable of delivering exceptional service reflecting the best practices in the world.

Commitment to Diversity and Local Inclusion

The New Terminal One project goes beyond just creating an enhanced guest experience; it also emphasizes social responsibility and inclusivity. The initiative has set ambitious participation goals for minority-owned, women-owned, and service-disabled veteran-owned businesses, ensuring that local communities benefit from this massive undertaking.

Conclusion

With the establishment of the New Terminal One, JFK International Airport is poised to set a new standard in airport experiences across the globe. Through its collaboration with Ethos Farm Americas, the vision of creating an extraordinary guest experience is well within reach. This partnership not only focuses on elevating services but also aims to leave a lasting impression on every traveler, marking JFK's evolution into a truly world-class gateway. As we look towards the terminal's grand opening in 2026, anticipation builds for the groundbreaking changes this project will bring to the travel industry.

For more information on the New Terminal One, visit Port Authority of New York and New Jersey.