#Japan #AI Solutions #Tokyo #IVRy #Voice to Value

IVRy Hosts Conference 'Voice to Value 2025'

On November 20, 2025, IVRy, an innovative conversational AI SaaS provider based in Minato, Tokyo, held its landmark conference titled 'Voice to Value 2025'. The event attracted around 250 attendees, including senior management and CX department heads. An impressive 90% of the feedback from attendees indicated high satisfaction with the event, reinforcing stakeholder interest in AI advancements.

Conference Overview

• - Event Name: Voice to Value 2025 - Transforming Operations Through AI Conversations
• - Organized by: IVRy Co., Ltd.
• - Date and Time: November 20, 2025, from 1:30 PM - 6:00 PM (Registration starting at 1:00 PM, followed by networking from 6:00 PM)
• - Venue: Hotel Chinzanso Tokyo (Address: 2-10-8 Sekiguchi, Bunkyo-ku, Tokyo 112-8680)
• - Participation Fee: Free

Participants can catch the missed sessions even after the event as IVRy provides on-demand access until February 27, 2026. For registration, participants can visit here.

Key Sessions and Highlights

Opening Session: Reimagining Customer-Centricity

Speaker: Ryocha Okunishi, CEO of IVRy
This session focused on how Japan's commitment to quality and primary information reshapes the future of managerial decision-making. Notably, the global AI customer service market is projected to escalate from approximately $12 billion in 2024 to around $48 billion by 2030.

• - AI's Role: Rapid, accurate, and 24/7 initial engagement with customers.
• - Human Touch: Ensuring personalized high-value service in situations demanding hospitality.
• - Data Utilization: The development of the IVRy Data Hub aims to dissolve the black box surrounding non-structured data such as phone calls and emails, converting them into actionable resources for decision-making.

Keynote Session 1: Current State of AI and Future Voice Data Utilization

Speakers: Ryocha Okunishi, Ryuuji Noguchi, Hiroshi Kida
This session discussed the advanced capabilities of AI agents evolving from basic chatbots to complex decision-making entities that can operate autonomously.

• - Strategic Shift: Companies should customize AI agents for their operations, employing a diagonal strategy rather than a straightforward horizontal or vertical approach.
• - Platform Importance: A robust, top-down implemented platform enhances productivity and customer satisfaction.

Keynote Session 2: Transforming Voice into Business Assets

Speakers: Toshifumi Sasa, Junichi Yoshida
This session emphasized the necessity of rethinking traditional perceptions of voice and paper as digital transition hurdles, recognizing them instead as valuable assets in customer management facilitated by generative AI.

• - Real-Time Decision Making: AI's ability to streamline the process of customer response and internal reporting enables real-time management decision-making, revolutionizing existing structures.
• - Democratization of Non-Structured Data: By utilizing AI, even complex voice data can be processed efficiently, contributing directly to corporate marketing strategies.

Case Studies on AI Implementation

1. Toyota Rent-a-Lease Okayama overcame operational limits post-COVID using a hybrid CX strategy that combined AI with human support, improving response rates from 60% to over 90%.
2. Hokuriku Coca-Cola Bottling achieved complete automation of night-time inquiries through AI voice interactions, dramatically reducing emergency call-out incidents.
3. KFC Japan leveraged AI to track customer behaviors, leading to personalized marketing strategies that resonate on an individual level.

Closing Keynote: Maximizing the Value of Voice Data as a New Management Asset

Speaker: Takao Ozawa, Former CEO of Yahoo Japan
Ozawa underscored the critical competitive advantage derived from utilizing voice data and establishing a holistic understanding of customer behavior across diverse contact points.

• - Data Collection Imperative: The session called for comprehensive data collection across Japan to enhance marketing strategies and improve consumer engagement without excessive ad spending.

Insights From Attendee Feedback

Based on a post-event survey of 205 participants, the most pressing issue for businesses was the promotion of AI and data utilization, with a notable emphasis on automating responses through AI technologies. The results indicated a rapid progression toward realizing AI in operational frameworks.

In conclusion, Ryocha Okunishi expressed gratitude for the high turnout and reiterated IVRy’s commitment to enhancing not just operational efficiency but the overall customer experience through AI. The conference successfully showcased pioneering concepts and practical applications that drive the future of customer engagement in the AI era.