#Japan #Osaka #Arcus Japan #CRM4.0 #Arcus Academy

Enhancing CRM Skills with the New Certification Program at Arcus Academy

Arcus Japan Co., Ltd., headquartered in Osaka, has announced the launch of a groundbreaking certification program aimed at equipping professionals with essential skills in CRM (Customer Relationship Management). Through its educational initiative, Arcus Academy, the company introduces a creative CRM training certification known as CRM4.0.

Program Overview

The newly initiated certification program targets users of Microsoft Dynamics 365 and Power Platform, as well as vendor engineers involved in the deployment and development of these tools. Additionally, it welcomes all tech professionals interested in participating in CRM/AI implementations.

Certification Levels and Content

Arcus Academy offers hands-on training sessions categorized into three levels: 100, 200, and 300. Participants who successfully complete the training and pass the related certification tests will earn the following qualifications:

• - CRM Configurator (Level 100 — Basic): Mastering foundational knowledge and basic operational skills.
• - CRM Architect (Level 200 — Professional): Acquiring skills in customization and enhancement.
• - CRM Doctor (Level 300 — Expert): Learning advanced CRM construction, optimization, and proposal capabilities.

Certification Requirements

To qualify for certification, participants must complete hands-on training for their respective levels, or possess equivalent practical experience, and pass the certification tests.

Launch Promotion

To celebrate the introduction of this certification program, Arcus Japan is offering a 20% discount on training fees for payments made by September 2025. This initiative allows professionals to enhance their CRM skills effectively through the Arcus Academy training sessions.

Future Prospects

Looking ahead, Arcus Academy is committed to accelerating the development and dissemination of CRM talent within Japan. The company plans to expand training courses continuously to cultivate skilled professionals capable of building and maintaining sustainable customer relationships, a vital asset for overall business growth.

About Arcus Japan Co., Ltd.

Established in October 2012, Arcus Japan has expanded substantially since its inception and offers numerous products and services. Its headquarters in Osaka, alongside additional locations in Tokyo and Hiroshima, provides a range of support services such as system design, implementation, maintenance, and consulting, emphasizing Microsoft’s innovative products.

Recognized as a leading CRM authority, Arcus Japan promotes the principles of CRM 2.0 to CRM 4.0, offering unmatched success and low-cost solutions tailored to clients’ needs. The company’s formidable reputation is validated through features in prestigious publications like Newsweek and TIME, as well as accolades from renowned economic journals such as The Wall Street Journal and Shukan Economist.

With a mission centered around customer service excellence—encapsulated in the ethos of spreading 'Omotenashi' (hospitality) to create a world of smiles—Arcus Japan strives to support customers through comprehensive assistance from need identification to resolution. They boast high customer satisfaction and lasting relationships since their founding.

Driven by a philosophy of prioritizing employee welfare, Arcus Japan invests significantly in employee benefits to support their well-being, enabling them to consistently deliver exceptional services that meet client expectations.

For more information, visit their official website: Arcus Japan or check their blog for insights on CRM practices: Arcus CRM Blog.

Contact Information

For inquiries regarding this press release and the products offered, please reach out to the Customer Success Promotion Department at Arcus Japan.
Email: [email protected]
Tel: 06-6195-7501
Fax: 06-6195-7502

Note: Personalized CRM, EMOROCO, Creative CRM, CRM Diagnostician, CRM Doctor, Corporate Psychology, and Organizational Psychology are registered trademarks or trademarks of Arcus Japan Co., Ltd. Other product names are trademarks or registered trademarks of their respective companies.