Ascential Technologies Launches Comprehensive Customer Support Program: Ascential Care

Ascential Technologies, based in Grand Rapids, Michigan, has recently unveiled a new customer support initiative called Ascential Care. This program aims to bolster customer engagement and satisfaction through a flexible and globally responsive service model. Designed to enhance the customer experience, Ascential Care promises an exceptional lifetime value for the automation technologies and devices utilized by patrons.

With this updated service platform, Ascential Technologies intends to adapt swiftly to changing customer needs while leveraging its extensive expertise to deliver top-tier support. Customers can now connect with the service team around the clock, allowing seamless support experiences that enhance the value of product lifecycles, irrespective of customer location or time zone. The essence of Ascential Care lies in its quick responsiveness, ensuring that customer needs are met promptly.

Scott Watts, the Divisional CEO of Ascential Technologies, remarked, "With our newly structured customer support program, we want our customers to expect stellar support at every stage of their journey—from installation and onboarding to ongoing service and maintenance, and even repair and replacement services. The innovative service model of Ascential Care is set to revolutionize the way our clients interact with technology, ensuring a consistent and seamless experience across all touchpoints while ensuring optimal asset performance."

In addition to launching Ascential Care, the company has introduced Ascentialytics, a connected asset performance management solution. This innovative tool enables clients to collect, assess, and measure data with the aim of improving equipment reliability and availability while simultaneously reducing risks and costs. Ascentialytics can facilitate both on-site and remote monitoring and diagnostics, featuring integrated machine condition monitoring and predictive maintenance strategies among others. Clients receive real-time information through dashboard visualizations, complete with analytics, alerts, and notifications.

Watts further stated, "We anticipate that Ascentialytics will be groundbreaking for our customers by providing critical insights that positively influence downtime, machine condition, unplanned repairs, and more."

Ascential Technologies, formerly known as Burke Porter Group, specializes in designing, developing, and automating complex diagnostic, inspection, and testing processes across various sectors, including medical and life sciences, transportation, as well as testing and measurement systems. The company tackles the most intricate and business-critical challenges faced by its clients, where the costs of failure can be substantial. With over 70 years of innovative experience, Ascential boasts a global footprint, employing more than 2,300 experts across 40 locations, helping clients accelerate crucial solution innovations, mitigate risks, enhance competitive differentiation, and shorten time-to-market.

The uniqueness of Ascential lies in its commitment to assist clients throughout the entire product lifecycle—from concept to market—while always prioritizing quality and safety. Its clientele features prominent corporations from the Fortune 100 as well as innovative enterprises. To learn more about how the expanded service program can elevate customer experience and operational efficiency, visit ascentialtech.com.