ClassLab Revolutionizes Employee Training with AI Technology

In a notable leap forward for corporate training, ClassLab, led by CEO Daiki Furuya, has unveiled its latest achievement: the AI Trainer. This groundbreaking AI voice dialogue system aims to address the challenges faced in employee training, particularly as the company grapples with rapid expansion and an increasing workforce. With the introduction of the AI Trainer, ClassLab is set to drastically reduce training costs while also standardizing quality.

The Background of Development

The surge in employees due to rapid business growth has illuminated several critical issues within the training process:

1. Shortage of Training Resources: Each trainee requires 1 to 2 weeks of one-on-one instruction, leading to significant constraints on staffing resources.

2. Escalating Training Costs: Traditional role-play training sessions can cost between 2,000 to 3,000 yen each, accumulating to approximately 18,000 yen a day.

3. Quality Inconsistency: The variability in scores assigned by different trainers led to inconsistencies in essential skills such as proposal and closing abilities.

4. Scheduling Constraints: Time limitations made it challenging to conduct diverse training patterns.

Features of the AI Trainer

The AI Trainer stands out as an innovative tool that enables employees to practice telemarketing skills through role-playing with an AI. Trainees can easily select a talk script to begin their practice sessions. Specific features include:

1. Voice-Driven Practical Training:
- Enables real-time voice interactions through role-playing with AI.
- Offers a variety of patterns for trainees to progressively learn from diverse talk scripts.

2. Objective Evaluation System:
- Automatically assesses script adherence.
- Detects and analyzes fillers (like