KONE Enhances Customer Support for Greater Reliability in Saudi Arabia

KONE Strengthens Customer Support in Saudi Arabia

In a significant move to enhance customer satisfaction, KONE has inaugurated its upgraded Customer Service Center in Jeddah, Saudi Arabia. This enhanced facility is not just a physical location; it embodies KONE's commitment to providing seamless and reliable customer support throughout the Kingdom. With the growing need for timely and efficient service in urban settings, KONE has made it a priority to improve its response and service capability.

Commitment to Excellence

During the inauguration ceremony held in August 2026, KONE showcased its dedication to delivering excellence and trust to its clientele, managing various types of properties ranging from residential apartments to commercial complexes and landmark buildings. The Customer Service Center is designed to offer 24/7 support, reflecting the company's promise of around-the-clock assistance to its customers. Technologies employed at the center ensure a swift connection between customers and trained professionals who can provide the necessary guidance in both Arabic and English.

This enhancement marks a crucial development for KONE, enabling them to handle a substantial number of customer interactions—approximately 11,000 in 2025 alone. This statistic not only highlights the trust customers place in KONE but also emphasizes the center's role in maintaining a consistently high standard of service.

Advanced Customer Experience Technology

At the heart of this initiative is the integration of advanced customer experience technology. The Customer Service Center features intelligent call management systems that facilitate quick and accurate connections to the right expertise. KONE aims to answer customer calls within a remarkable 20 seconds, underscoring their commitment to minimizing wait times and resolving issues efficiently.

Haidar Alhartani, Managing Director of KONE Saudi Arabia, explained, "The real measure of customer service is not simply how quickly we respond—it's the confidence our customers have in our expertise and care each time they reach out to us." His sentiment reflects KONE's dedication to building long-term partnerships by ensuring that every interaction leaves customers reassured and supported.

Supporting Urban Development

The enhanced Customer Service Center not only provides solutions but aligns with KONE’s larger vision of improving urban living. As Saudi Arabia continues to transform its cities and infrastructure, KONE remains focused on facilitating the movement of people and goods safely and effectively within the urban environment. By enhancing service operations, KONE contributes to the Kingdom's dynamic urban landscape and ultimately to the well-being of its residents.

Furthermore, this initiative is instrumental in KONE’s strategic objective to combine local expertise with innovative technological solutions. The aim is to establish a consistent experience across all customer touchpoints, ensuring that customers feel valued, understood, and supported.

KONE’s commitment to service excellence is unwavering, and with the launch of this Customer Service Center, the company is poised to make a significant positive impact on its customers as well as the overall infrastructure of Saudi Arabia. It shows a robust model of integrating technology with human expertise, a principle that KONE plans to uphold as they look toward the future.

To learn more about KONE and their latest advancements, visit www.kone.com/en/news-and-insights/releases/.