The Hanover Insurance Group Transforms Workers' Compensation Onboarding for Mid-Sized Businesses

The Hanover Insurance Group Enhances Workers’ Compensation Onboarding Program



In a move designed to improve client engagement and service delivery, The Hanover Insurance Group, Inc. (NYSE: THG) recently announced significant enhancements to its workers' compensation onboarding program. This initiative is particularly targeted at mid-sized commercial clients, showcasing The Hanover's commitment to providing exceptional service and innovative insurance solutions.

With these upgrades, all newly onboarded workers' compensation policyholders, as well as those renewing policies with premiums exceeding $100,000, now have access to expanded benefits that were previously available only to larger accounts. Among these enhancements is the introduction of a dedicated claims liaison, who will assist clients through the complexities of the claims process. Additionally, clients can utilize a self-service portal called the Hanover Claims Manager, which allows for streamlined claims management and offers greater insights into claims activities.

This claims portal is a game changer; it empowers policyholders by providing flexible search options, detailed filtering, and the ability to track key claims effectively. Such tools are designed to help business owners maximize the benefits of their insurance by ensuring personalized and proactive support.

Matthew S. Mitchell, President of Middle Market at The Hanover, stated, "We continue to invest in value-added workers' compensation solutions. We are deeply committed to helping our customers protect their businesses and employees. By further enhancing our onboarding program, we are making it easier and more accessible for our mid-sized customers to take full advantage of The Hanover's distinctive services."

Key Enhancements Under the New Program

1. Dedicated Claims Liaison: Eligible policyholders will benefit from the personalized guidance of a dedicated claims professional, aiding them in navigating the claims landscape effectively.
2. Access to Hanover Claims Manager Portal: This platform grants detailed insights into claims activities, with functionalities such as viewing adjuster notes and easy data exporting capabilities. It supports proactive risk management strategies in collaboration with Hanover Risk Solutions professionals.

These upgrades are additional to the existing tailored onboarding experiences provided to accounts with premiums of $50,000 or more. The current onboarding scheme features dedicated risk management consultants who offer:
  • - Online self-service tools for tasks including billing and premium audit.
  • - A comprehensive review of the Hanover Work Safe program, which encompasses workplace safety and risk management, along with personalized safety resources and discounts specific to each industry.
  • - 24/7 access to Nurse Triage, ensuring immediate injury response through registered nurses.
  • - Information on medical networks that assist in finding quality care and minimizing treatment costs.

Christina S. Villena, Vice President of Risk Solutions and Premium Audit at The Hanover, expressed confidence in the newly enhanced onboarding program: "With our enhanced onboarding program, our workers' compensation customers will receive more personalized support from our dedicated Risk Solutions consultants. This will empower them to identify opportunities for improving worker safety, access industry-specific training sessions, and employ advanced tools like wearable sensors."

The overarching aim is to elevate the customer experience and provide mid-sized businesses with the specialized support they need to reduce risk and improve overall outcomes. For further details on The Hanover's workers' compensation offerings and the improved onboarding program, interested parties are encouraged to visit hanover.com.

About The Hanover

The Hanover Insurance Group, Inc. is a leading provider of property and casualty insurance solutions, offering an expansive range of services through a network of independent agents and brokers. They specialize in both small and mid-sized business insurance, in addition to personal insurance solutions for homes and vehicles.

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