Hexaware Technologies Expands Horizons with Acquisition of SMC Squared for Enhanced GCC Solutions

Hexaware Technologies Expands Horizons with Acquisition of SMC Squared

In a significant move aimed at enhancing its service offerings, Hexaware Technologies, a prominent provider of IT solutions and services, has announced its acquisition of SMC Squared. This new partnership represents a strategic initiative to bolster Hexaware's capabilities in building effective Global Capability Centers (GCCs).

The acquisition was officially announced on July 17, 2025, and it is set to revolutionize how Hexaware delivers GCC solutions. The partnership focuses on going beyond mere cost efficiencies, introducing a combined model that integrates human and digital agents to enhance operational effectiveness. With the launch of their new service line called GCC 2.0, Hexaware is determined to provide clients with long-term value through a unique blend of SMC Squared’s proven GCC expertise and Hexaware’s innovative IT delivery platforms.

The Future of Global Capability Centers

The need for companies to adapt and evolve in a fast-paced digital landscape has never been more pressing. Hexaware’s acquisition of SMC Squared taps into this growing demand, showcasing a proactive approach to developing next-generation GCC solutions. These centers are increasingly becoming vital as businesses seek partners that can deliver stable and scalable operations while focused on outcomes rather than just cost savings.

As stated by Amrinder Singh, President and Head of EMEA and APAC Operations at Hexaware, clients today look for GCC partners who offer more than just staffing solutions. With SMC Squared, Hexaware gains access to a wealth of expertise in governance and execution that is crucial for high accountability in operations. This partnership is set to enable Hexaware to deliver comprehensive, integrated GCC operations, thus aligning with the evolving needs of global enterprises.

Engineered for Success

SMC Squared has built a solid reputation in the GCC sector, operating through various engagement models, including managed services and hybrid solutions. Their strategy to establish teams that function as seamless extensions of their clients’ operations contributes to lowering operating costs and improving overall efficiency. SMC Squared has proven delivery capabilities across diverse functions such as HR, finance, and infrastructure, strengthening Hexaware's vision for operational excellence.

Despite being in just the early stages of their combined operations, the companies anticipate significant growth and synergy across their client base. There is an optimistic outlook on overcoming challenges associated with global market dynamics, particularly as the GCC sector in India is projected to exceed $100 billion by 2030.

A Shared Vision

Patricia Connolly, CEO of SMC Squared, expressed excitement about joining forces with Hexaware, underscoring the potential for expanded capability in areas like AI, analytics, and cloud transformation. The union promises to elevate the service offerings for existing clients while creating new opportunities in international markets.

Prominent clients, such as Papa John's International, Inc., have already recognized the transformative impact of partnering with SMC Squared. As Michael Wyant, Vice President of Corporate Systems at Papa John's, notes, the integration of a dedicated GCC team has been crucial for modernizing their operations and ensuring alignment with their strategic objectives.

Conclusion

In conclusion, the acquisition of SMC Squared by Hexaware Technologies stands as a strategic maneuver to elevate GCC operations in a rapidly changing global market. Combining their strengths will not only enhance their existing service portfolio but also set a benchmark in the industry for future-ready GCC solutions. As they embark on this exciting journey together, both companies remain committed to leveraging technology and human expertise alike to drive success for their clients across the globe.