#Japan #Tokyo #AIOps #BTM #Tracis

BTM Launches Tracis

BTM Co., Ltd., headquartered in Shibuya, Tokyo, has officially launched its AI-powered Software as a Service (SaaS) called Tracis, aimed at automating system failure investigations. The introduction of Tracis has commenced with a deployment at Value Design, marking a significant step in BTM's growth strategy.

Background and Rapid Expansion of the AIOps Market

With increasing complexity in IT systems, the burden on engineers to identify and rectify failures has grown considerably. In many cases, resolving issues requires intricate discussions among different departments, such as sales, infrastructure, and application development, which can take several hours to complete.

Against this backdrop, the domestic market for AIOps (Artificial Intelligence for IT Operations) is experiencing significant growth. The market, projected to be approximately 8.6 billion yen in 2024, is expected to grow at an average annual rate of over 20%, hitting 20 billion yen by 2029. This growth is fueled by the pressing need for automation and efficiency in IT operations.

Features and Benefits of Tracis

Tracis allows users to input questions in natural language through tools like Slack or Google Chat, for example, "What is the cause of customer number XX being unable to connect at this hour?" The AI agent autonomously accesses AWS environments and databases to generate and execute SQL queries and analyze logs, all without any human intervention.

The deployment at Value Design has already yielded several benefits:
1. No Specialized Skills Required: Non-engineering staff can quickly identify issues without requiring knowledge of AWS or SQL.
2. Dramatic Reduction in Investigation Time: What once took hours to resolve can now be accomplished in a matter of minutes with a simple chat exchange, significantly reducing the manpower needed for investigations.
3. Reduced Burden on Engineers: By automating routine investigations, engineers can focus on more complex system improvements and advanced development tasks.

Endorsement from Value Design

Value Design, which provides payment infrastructure to over 130,000 stores in Japan, recognizes that maintaining stable systems and ensuring prompt recovery is vital for service reliability. Previously, responding to system failure inquiries required significant time for initial investigations, including log extraction and checking with involved parties. However, with Tracis from BTM, they have managed to streamline these processes, reducing lead times and operational burdens. The company looks forward to future enhancements and higher value offerings from Tracis.

Future Prospects: Building Recurring Revenue

BTM aims to leverage its strengths to establish ongoing subscription-based revenue through Tracis. This includes:
1. Freemium Model for Wider Adoption: A limited feature-free version will be provided, demonstrating significant cost savings. Users can then transition to a premium monthly subscription for full functionality, lowering barriers to adoption and maximizing customer acquisition.
2. Direct Sales Using Unique Database: Through a unique account database of development companies created via IT engineering services, BTM can efficiently approach the market directly.
3. Exploration of Partnerships with Sakura Cloud: While currently utilizing AWS, BTM aims to expand this service to work with Sakura Internet’s Sakura Cloud, tapping into the domestic cloud market.

Moving forward, BTM is committed to optimizing cutting-edge technologies like generative AI to address the challenges faced by businesses across Japan, enhancing their digital transformation (DX) efforts and productivity.

About BTM

Founded in August 2011 and led by President and CEO Masanori Taguchi, BTM's mission is to invigorate all generations in Japan through DX initiatives. With a focus on matching development projects with a national network of development companies, BTM provides IT engineering services driven by autonomous full-stack engineers.

For more details about BTM, visit BTM Website.

About Value Design

Founded in July 2006, Value Design specializes in cashless payment solutions. As a wholly-owned subsidiary of PayCloud Holdings, it provides unique electronic money services to over 130,000 stores. Through various innovative solutions like prepaid cards and digital gifts, Value Design enhances relationships between businesses and consumers.

For more details about Value Design, visit Value Design Website.