#Japan #Tokyo #StockMAMORU #Japanese Purple #NOHGA Hotel

Addressing Inbound Tourism Challenges with Innovative Storage Solutions

In recent years, Japan has seen a significant increase in inbound tourism, significantly impacting the hospitality industry. As hotels welcomed more international guests, particularly at Nohga Hotel Akihabara Tokyo, the back office space quickly became overcrowded. This article discusses how the hotel tackled space constraints and improved operational efficiency through the implementation of StockMAMORU, a delivery-type trunk room service provided by Nippon Purple Co., Ltd.

The Rise of Inbound Guests and the Back Office Challenge

Nohga Hotel Akihabara Tokyo, operated by Nomura Real Estate Hotels, experienced an influx of inbound visitors, reaching approximately 90% of total guests. This surge presented new challenges, especially concerning the safe storage of guests' oversized luggage and managing additional equipment and supplies. The priority to optimize customer luggage storage resulted in back office inefficiencies, which made it difficult for staff to move and operate effectively within confined space.

Faced with these challenges, the hotel recognized the need for an external service to streamline operations and improve space management. Thus, they sought a solution that could provide both efficiency and quality service during the critical tourism boom.

The Selection of StockMAMORU: Efficiency and Digital Transformation

Amid various storage service options available in the market, StockMAMORU was chosen for its unique combination of features that enable enhanced operational efficiency. Here’s why this service stood out:

Variable Pricing Model

Unlike many external storage services that rely on fixed fees based on space rental, StockMAMORU operates on a pallet-based pricing model. This system charges based on the quantity of items stored or retrieved, allowing for more accurate and economical financial management. The resulting cost savings made StockMAMORU an attractive solution for enhancing overall management efficiency.

Visual Management System

StockMAMORU offers a web-based management interface where stored items can be viewed with accompanying photos. This visibility allows staff to easily recall what items are in storage, reducing the chances of duplicate orders or mismanagement, thereby significantly lowering the enormous burdens that storage logistics typically impose.

Reliable Management Systems

StockMAMORU also ensures that large and often delicate items, such as mattresses, are packed and stored with care by trained professionals. The level of trust afforded by its specialized management system was instrumental in the decision-making process.

Positive Outcomes: Productivity and Service Quality

With the adoption of StockMAMORU, Nohga Hotel Akihabara Tokyo achieved significant advancements in both back office management and guest experience. Here are some of the key results observed:

Improved Customer Experience

The hotel effectively secured ample luggage storage space, enabling efficient and safe luggage handovers and minimizing waiting times for guests. This has significantly contributed to enhancing customer experience, ensuring guest satisfaction.

Enhanced Employee Workflow

The optimization of staff working spaces led to improved employee efficiency. By creating an organized and spacious work environment, staff can now focus on delivering high-quality service, which is paramount in the hospitality industry.

Better Safety and Risk Management

Eliminating the clutter of equipment and supplies within staff areas has also contributed to improved safety measures. By creating a clear path and reducing the likelihood of accidents, Nohga Hotel has improved its overall safety for both staff and guests.

About StockMAMORU

StockMAMORU specializes in web-based trunk room services for businesses, enabling easy inventory management through visual confirmation of items stored. This facility ensures that businesses can access needed materials and supplies effortlessly when required. More details can be found on their official website: StockMAMORU.

About Nohga Hotel Akihabara Tokyo

As a lifestyle hotel operated by Nomura Real Estate Hotels, Nohga Hotel Akihabara Tokyo aims to provide delightful experiences connected to the local community. The hotel, which embraces themes of creativity and curiosity, offers unique stays influenced by music, art, and food. For more information, visit their website: Nohga Hotel.

About Nippon Purple Co., Ltd.

Established in 1972, Nippon Purple Co., Ltd. focuses on information security and document management, providing tailored solutions utilizing decades of experience to enhance client operations. For further details, please visit Nippon Purple.

Through this innovative approach, Nohga Hotel Akihabara Tokyo not only resolved pressing operational issues but also set an example for other urban hotels in balancing space efficiency with outstanding service amidst rising tourist demands.