#USA #Madrid #CRM #BTO #Atento

Atento Secures Significant Financing for Growth

In a strategic move to bolster its financial standing, Atento, one of the largest global providers of customer relationship management and business transformation outsourcing services, has successfully navigated a new financing process, securing up to $30 million in additional liquidity. This initiative is a part of Atento's ongoing strategy to reaffirm its position as a leader in the CRM and BTO market.

New Financing Process

On October 28, 2025, Atento announced the launch of the FIDC Flagship BTO Receivables fund, alongside refinancing its existing bonds, thereby extending their maturity dates to 2028 and 2029. These operations, supported by Atento's main shareholders, signify a substantial improvement in the company's financial position and demonstrate a steadfast commitment to technological investment and market leadership.

Rating and Structural Soundness

The newly introduced Brazilian securitization fund received an impressive AA-.br rating from Moody’s, signaling confidence in its structural integrity and the quality of its client base. The financial foundation is backed by a portion of Atento’s recurring revenues generated from long-term customer contracts related to its CRM and BTO services. With an average invoice maturity of about 48 days, Atento can ensure a stable cash flow, which is crucial for its continuous operational advancements.

Fabio Aires, the Director of Finance, Treasury, and Investor Relations, commented on the importance of this transaction. He noted that it strengthens Atento's financial setup, reflecting the robust governance initiated post-restructuring in November 2023.

Emphasis on Liquidity and Growth

This substantial influx of liquidity not only enhances Atento’s operational capabilities but also allows the company to pursue its growth and technological modernization plans with renewed vigor. According to Aires, approximately 70% of the client contracts underpinning the fund are with companies that have partnered with Atento for over a decade, reinforcing the trust and reliability inherent in the company's services.

Debt Optimization

In conjunction with securing new funding, Atento has also restructured its debt, extending its bond maturities to provide more favorable financial terms. This approach aims to improve the company's interest rates and guarantees while consolidating bonds under the control of shareholders, thus enhancing overall financial stability.

Atento's proactive steps to secure its financial future highlight a well-defined roadmap focused on innovation and sustainable growth. The robust support from its shareholders has further underpinned this initiative, showcasing their commitment to Atento's financial health and strategic objectives. By maintaining a clear focus on operational and financial optimization, Atento is set to deliver value to its clients, investors, and employees alike.

As Atento continues its forward momentum, the combination of improved financial resources and a commitment to innovation is likely to bolster its competitive edge in the rapidly evolving CRM and BTO marketplace, fostering long-term success.

Conclusion

With a strengthened liquidity position and a sounder financial structure, Atento is poised to capitalize on new opportunities in the CRM and BTO sectors, reinforcing its status as a leading service provider in the industry. As market dynamics evolve, Atento's strategic financing decisions will undoubtedly play a crucial role in navigating future challenges and achieving sustained growth.