#Japan #Customer Satisfaction #Shibuya #Housekeeping #Mini Maid Service

Mini Maid Service Achieves 93.0% Customer Satisfaction

As Mini Maid Service Corporation marks its 40th anniversary as Japan's pioneering housekeeping service, the company has recently unveiled the results of its 2025 Customer Satisfaction Survey conducted among clients utilizing its services. According to the findings, an impressive 93.0% of respondents expressed either very satisfied or satisfied with the service, showcasing the company's significant contribution to enhancing Quality of Life (QOL) for its clients.

Objective and Purpose of the Survey

The survey was designed to comprehensively assess customer satisfaction levels with Mini Maid Service's housekeeping offerings with the aim of continually improving service quality. Conducted rigorously across Japan, the survey focused on gathering detailed customer feedback across three core aspects:

1. Quality of Service Provided by Staff: Evaluation metrics included staff manners, interactions, the quality of cleaning performed, and staff proactiveness.
2. Evaluation of Headquarters and Operations: Satisfaction levels regarding the efficiency of scheduling adjustments, timely communication, and overall operational support were assessed.
3. Qualitative Feedback on Added Value of Services: In addition to multiple-choice metrics, the survey also featured open-ended questions aimed at understanding how Mini Maid Service contributes to customers' overall QOL and what improvements could be made.

The results will serve as a guiding framework for the company's future enhancements, ensuring that the high quality of its staff is continuously refined, and that identified issues are carefully addressed.

Key Findings of the Survey

• - ### Overall Satisfaction Rating: 93%

- In response to the question, “How satisfied are you with Mini Maid Service overall?” a striking 76.0% of participants indicated very satisfied, while those who reported satisfied brought the total to 93%. This highlights a robust affirmation of the service’s impact on the quality of life for customers.
- Notably, staff demeanor and interactions were rated with a 95.9% approval rating, underscoring the importance of personal touch and sincere communication in service delivery.

• - ### Trust in Staff as a Key Strength

- Customer feedback regarding staff conduct yielded an exceptionally high approval rate of 95.9%. Comments such as, “Always courteous and friendly,” and, “Grateful for their efforts to keep everything clean,” illustrate the trust and satisfaction customers feel toward their dedicated staff members.

• - ### Added Value and Professionalism

- The survey also assessed aspects such as cleaning outcomes, staff appearance, and communication quality, with results exceeding 94% satisfaction. Customers valued the thoroughness of cleaning, often commending the proactive approach of staff who contributed beyond basic requests. Clients expressed appreciation for staff noting areas that needed attention beyond the tasks assigned, demonstrating their commitment to professionalism.

Future Directions for Mini Maid Service

The survey results reflect the dedication of Mini Maid Service to continue pursuing customer satisfaction and trust while addressing specific feedback to improve service quality. The company acknowledges the challenges ahead, particularly in reinforcing a professional mindset and enhancing proactive suggestions from staff.

Plans include investments in standardizing cleaning protocols and incorporating digital communication solutions to enhance service quality and convenience.

In conclusion, with a high overall satisfaction rate of 93.0%, Mini Maid Service sees this as not only a testament to their staff's hard work but also a profound reflection of customer trust. The company remains committed to balancing warmth with professional quality to provide a leading housekeeping service that enriches customers' lives.

For further information on Mini Maid Service and its ongoing campaigns, visit the official website at Mini Maid Service.