#Japan #Tokyo #Recruit Staffing #Adecco #Staffing Survey

Introduction

On January 21, the industry-specific publication "Monthly Human Resource Business" announced the preliminary results of the 43rd Staffing Satisfaction Survey. This survey aims to measure key indicators of productivity and customer satisfaction among temporary staff across various staffing agencies. For over two decades, this historically significant survey has tracked trends in the staffing industry.

Survey Overview

The customer satisfaction measurement encompasses the entire workflow from registration to the beginning of employment and contract renewal. Respondents evaluate 16 different aspects of service quality on a five-point scale. Important metrics include:

• - Q15: Interest in re-employment with the staffing agency.
• - Q16: Likelihood of recommending the staffing agency to friends.

The attention surrounding the results of these two questions is particularly heightened in the staffing sector, as it represents overall service efficiency and satisfaction.

Key Findings

Results from the survey indicate that Adecco secured the top position in the re-employment rate, while Recruit Staffing led in the referral rate. Specifically, metrics from the most recent survey indicated:

• - Q15: Adecco was ranked first with a significant proportion of respondents expressing a desire to continue working through the agency.
• - Q16: Recruit Staffing was recognized as the leading agency in terms of positive referrals.

Adecco excelled in 11 out of 16 categories rated in the survey, showcasing remarkable service across various operational domains. This extensive evaluation is a testament to Adecco's commitment to maintaining high service standards in the staffing industry.

Survey Methodology

The survey was conducted from October 30 to November 6, 2025, with a total of 3,000 valid responses received. The demographic distribution was as follows:

• - Gender: 46.8% male and 53.2% female respondents.
• - Age Distribution: 5% in their 20s, 13% in their 30s, 27% in their 40s, 34% in their 50s, and 18% aged 60 and above.
• - Employment Type: 70% engaged in fixed-term employment, whereas 30% were in indefinite-term employment.

It is noteworthy that respondents were required to be associated with the same staffing company for a period exceeding one month to ensure reliability in feedback.

Categories Evaluated

Among the service quality categories evaluated, the following aspects were explored in detail:
1. Responsiveness during registration.
2. Quality of service during in-person registration.
3. Explanation of the staffing system.
4. Interviewer interactions.
5. Overall satisfaction with the registration process.
6. Speed of job introductions.
7. Satisfaction with the job description provided.
8. Comparison between prior job explanations and actual job tasks.
9. Salary satisfaction in relation to job responsibilities.
10. Communication with the placement officers.
11. Accessibility of customer support for inquiries or complaints.
12. Understanding and responsiveness of support staff.
13. Timeliness of responses concerning grievances.
14. Adherence to follow-up commitments.

Conclusion and Future Insights

The comprehensive findings from the survey offer a deep insight into customer satisfaction within the industry. The March 2026 issue of Monthly Human Resource Business will feature an elaboration of these results, and industry professionals are encouraged to stay updated through the publication. The statistics underline not only the successes of Adecco and Recruit Staffing, but also provide actionable insights for other firms aiming to enhance their service delivery.

About Monthly Human Resource Business

Launched in 1986, after the introduction of Japan's staffing regulations, "Monthly Human Resource Business" has chronicled the tumultuous developments within the staffing industry for nearly four decades. The publication has gained popularity among major firms, including the Ministry of Health, Labour and Welfare and labor bureaux across Japan’s 47 prefectures.

For more insights, visit Monthly Human Resource Business.