#Japan #Tokyo #Persol #Yamaha Motor #BPO Service

Improving Recruitment Processes with BPO Services

In a strategic move aimed at enhancing recruitment efficiency, Persol Business Process Design has rolled out its Recruitment BPO Service at Yamaha Motor's hiring arm, Yamaha Motor Biz Partner. This initiative is set against the backdrop of Persol's vision of 'Working Together, Smiling Together,' showcasing their commitment to transforming business processes through innovative solutions.

Overview of the Partnership

Persol Business Process Design, based in the Minato Ward of Tokyo and led by President Kazuyuki Ichimura, has a long-standing reputation for assisting companies in streamlining their recruitment processes. With the introduction of the BPO service tailored for Yamaha Motor Biz Partner, located in Iwata, Shizuoka Prefecture, led by President Kumiko Imai, the focus is on optimizing and restructuring various aspects of recruitment to alleviate operational burdens and enhance overall efficiency.

The comprehensive Recruitment BPO Service encompasses not only the management of new graduate and mid-career recruitment but also the hiring of temporary staff. This multifaceted approach aims to refine existing workflows, reduce the lead time until job offers are extended, and ultimately lower the cost per application.

Key Initiatives and Outcomes

1. Support for Mid-Career Recruitment

Mid-career recruitment presented unique challenges, such as an increase in the workload for recruiters due to rising hiring numbers, extended selection periods, and more complex management of candidates. To tackle these issues, Persol provided solutions such as optimizing the selection process and internal workflows. By designing an Applicant Tracking System (ATS) customized to these needs, the time from application to offering was significantly reduced from 49 days to just 35 days. Furthermore, the centralization of candidate and selection management within the ATS facilitated timely and accurate decision-making, enabling recruitment personnel to focus on new strategic hiring initiatives.

2. Enhancing New Graduate Recruitment

In the case of new graduate recruitment, there was a need for a stronger emphasis on hiring science students, leading to the introduction of a job-matching recruitment model based on departmental needs. This shift came with operational challenges such as scheduling interviews and overseeing the selection process. Persol's intervention included the design of ATS workflows and an organized approach to candidate management, allowing for a streamlined selection process for a greater number of students in less time. Ultimately, the integration of accurate selection management within the ATS empowered recruiters to concentrate on critical activities like event planning and student engagement.

3. Addressing Temporary Staff Recruitment

The recruitment of temporary staff also faced hurdles, with increasing workloads for interview scheduling and rising application costs. Persol's solutions involved handling all tasks related to interviews, from media selection for job postings to onboarding. These efforts not only met the target for candidate pool development but also reduced the workload on recruitment staff, achieving a remarkable 71% decrease in the cost per application.

4. Support for Offer Holder Inquiries

Addressing inquiries from successful candidates represented another area of focus. With about 100 inquiries monthly coming from offer holders and recruiters, the potential for excess workload was high, alongside a lack of knowledge retention. Persol's solution included not just responding to queries but also creating a manual that enhanced the response rate, leading to improved efficiency and knowledge management.

By leveraging their extensive experience and expertise in recruitment BPO services, Persol Business Process Design is dedicated to resolving complex hiring challenges faced by businesses. The implementation of the Recruitment BPO Service at Yamaha Motor Biz Partner is a testament to their commitment to fostering an optimal work environment as they fulfill their mission to 'Work Together, Smile Together.'

About Persol Business Process Design

Persol Business Process Design incorporates process design capabilities, organizational management, and human resource development, combining them with cutting-edge technologies like AI to offer tailored BPO services that meet clients' needs. Their mission focuses on innovating workplaces and organizations, contributing to a society with enhanced work environments, and aligning with the broader goals of sustainable development and the achievement of SDGs.

In summary, Persol's partnership with Yamaha Motor Biz Partner embodies an innovative approach to recruitment challenges, paving the way for a more efficient and effective hiring landscape.