#United States #Sacramento #Health Net #Medi-Cal #TCU Fires

Health Net Provides Crucial Support for Those Affected by TCU Lightning Complex Fires in California

As wildfires ravaged Tuolumne County, California, Governor Gavin Newsom declared a State of Emergency, prompting immediate action from Health Net, a prominent Medi-Cal managed care health plan under Centene Corporation. With deep roots in California healthcare, Health Net aims to ensure that its members and healthcare providers receive essential resources during this critical period.

Supporting Members with Prescription Needs

In light of the declared emergency, Health Net is facilitating access to medications for affected members. Two primary options are available for securing emergency supplies:
1. Members can refill their prescriptions at their usual pharmacy, provided it is open.
2. If the pharmacy is closed, members can call Health Net at 1-800-400-8987, where refill limitations will be suspended, allowing them to access medications from out-of-network pharmacies.

The health plan recognizes that maintaining access to prescriptions is vital for overall health during this crisis.

Mental Health Support Services

Understanding the psychological toll that such disasters can inflict, Health Net has also expanded support services for its members. Behavioral Health Services are available 24/7 at 1-800-400-8987 (TTY 711), offering:

• - Crisis support for dealing with grief, stress, and trauma.
• - Referrals to mental health counselors and local services.
• - Telephone consultations, ensuring members can receive support without the need for face-to-face visits.

This mental health initiative underscores Health Net's commitment to holistic care and the well-being of its members during emergencies.

Telehealth Services and Accessibility

The constraints on accessing primary care due to the emergency have led Health Net to enhance its telehealth services. Members can consult with providers virtually at no cost. Detailed instructions are available on the back of Health Net ID cards and through their online portal after registration. This feature not only provides continuity of care but also helps reduce the stress associated with accessing traditional healthcare services during emergencies.

Connecting with Social Services

In partnership with local resources, Health Net urges members to reach out to 2-1-1 or visit 211.org for assistance with urgent needs, including:

• - Emergency shelters
• - Food and transportation services
• - Financial assistance and legal guidance

This network of support is aimed at ensuring that every member has access to the essential services required to navigate this challenging situation.

Guidance for Healthcare Providers

Health Net does not forget about the support needed for healthcare providers in affected areas. Doctors and nurse practitioners can contact the Health Net provider line at 1-800-641-7761 for assistance with:

• - Relaxation of notification grace periods for acute services and home health care, facilitating timely patient care.
• - Waiving prior authorization requirements to streamline access to necessary medical services.
• - Authorization for out-of-network services in circumstances where contracted providers may become unavailable.

By maintaining these provisions, Health Net ensures that both patients and providers can navigate the complexities of care during the emergency.

Staying Updated

Health Net's commitment to its members and providers continues to evolve with the situation. As further developments unfold, they encourage all stakeholders to refer to HealthNet.com for real-time updates and information regarding available services and support.

Recognized as a reliable healthcare provider for over 45 years in California, Health Net emphasizes the importance of health equity and accessibility. Serving over three million members statewide, Health Net provides a wide array of services, from health plans to behavioral health support, reinforcing their dedication to the community’s health amidst emergencies.

For additional details about their services, visit Health Net.