#Japan #productivity #AI Agent #Minato, Tokyo #Persol

Introduction

Persol Business Process Design, a leader in enhancing workplace efficiency and a member of the Persol Group, has recently introduced a new consulting service aimed at supporting the implementation and utilization of AI agents across various business sectors. With a vision of "Work and Smile," the company is set to accelerate AI transformation (AX) in organizations by providing tailored assistance in integrating AI agents that match specific operational needs. This service, effective from August 27, 2025, marks a significant step toward automating business processes and boosting productivity.

Background

In recent years, the rapid evolution of AI technologies has sparked a push among companies to adopt solutions that enhance productivity and add value. A survey by Allganize Japan indicates that approximately 12.8% of enterprises have already implemented AI agents, while more than half are considering their adoption.

Despite the growing interest, many organizations face hurdles, such as the ineffective usage of generative AI in operations and challenges in identifying appropriate areas for application. Moreover, lacking essential skills and knowledge can obstruct the successful integration of AI agents into business operations. As such, Persol Business Process Design aims to bridge this gap by facilitating a hands-on approach tailored to each company's operational characteristics, promoting AX and ultimately enhancing productivity.

Service Overview

The AI Agent Implementation and Utilization Consulting Service is designed for individuals responsible for driving AX within organizations. The service provides optimal support based on existing generative AI environments, operational characteristics, and usage patterns. It encompasses a comprehensive range of services, from identifying areas where generative AI can be utilized to application development, operational implementation, and in-house training for sustainable use.

Key Features

The consulting team at Persol Business Process Design consists of experts in business process re-engineering (BPR) and generative AI, ensuring that each AI agent implementation is strategically aligned with the organization's goals. The comprehensive support covers all stages: from evaluation and implementation to training for in-house development.

The service will also focus on:
1. Automation of Routine Tasks: Implementing autonomous AI agents to handle repetitive tasks, reducing administrative overhead, and significantly increasing workflow efficiency.
2. Integrating with Existing Systems: The service facilitates seamless interaction between new AI applications and pre-existing systems like CRM/SFA, allowing for a synchronized workflow tailored to the organization's needs.
3. Customized Support Based on Current Skills: The support strategy will be adapted to fit the organization's current AI capabilities, ensuring that the assistance is as effective as possible.

Service Menu

AI Agent Implementation and Utilization Consulting

This includes analyzing tasks for automation, creating a customized generative AI strategy, and providing support from onboarding through to operational execution.

AI Agent Development Support

Based on selected domains, the service offers the development of AI agent applications capable of handling complex tasks independently, benefiting companies by reducing the need for manual intervention.

In-House Development Assistance

Training programs are tailored to enhance employees’ skills in generative AI, ensuring a broader understanding and utilization of the technology within the organization.

Achievements with AI Applications

By introducing autonomous AI agents, companies can:

• - Automate Business Operations: Reducing repetitive tasks and significantly decreasing the potential for human error, thus enhancing decision-making speed.
• - Improve Customer Interactions with AI Chatbots: Offering swift and precise responses to inquiries, leading to better customer satisfaction and reduced operational costs.
• - Streamline Workflows: Integrating large language models into existing workflows allows AI to process natural language directives, facilitating smoother task execution without significant human oversight.

Use Case Example

An illustrative case is the application of AI agents in the process of generating content for company media. Previously, a complete article required around 11 hours of work, but with the assistance of AI agents, that time can be cut down to just 2 hours, marking a time-saving of approximately 82%. This efficiency becomes even more pronounced when scaling to larger volumes of content.

Conclusion

Persol Business Process Design continues to pioneer advancements in operational efficiency through its newest consulting service for AI agents. By committing to zeroing out excess operational burdens, the company aims to not only boost immediate productivity but also contribute to long-term corporate value enhancement. Assessment and support in defining and implementing business process optimizations will ensure that organizations are well-equipped to thrive in today’s evolving digital landscape.

For more details on the AI Agent Implementation and Utilization Consulting Service, visit Persol BD.

About Persol Business Process Design

Persol Business Process Design offers BPO services tailored to address various business challenges by leveraging technological advancements. Committed to fostering a better work environment, the company collaborates with partners to provide high-quality DX services, aiming for contributions toward sustainable societal development in alignment with the SDGs.