#Japan #Boca Raton #24/7 Software #NTT DOCOMO #Smart Stadium

NTT DOCOMO BUSINESS and 24/7 Software: Revolutionizing Stadium Operations

In an exciting development for the sports and entertainment industry, NTT DOCOMO BUSINESS, Inc. has announced a strategic partnership with 24/7 Software, a leading US-based Software as a Service (SaaS) firm specializing in facility management. This exclusive distribution agreement is set to launch a state-of-the-art smart stadium solution across key markets in Japan, South Korea, and Taiwan.

Enhancing Stadium Operations

With stadiums evolving into multifaceted venues that host a variety of events, managing operations efficiently has become increasingly complex. Many venues are currently utilizing disparate systems that complicate management tasks and data analytics. The partnership between NTT DOCOMO BUSINESS and 24/7 Software aims to address these challenges head-on by integrating a unified cloud platform that centralizes incident management, lost and found, guest requests, and maintenance operations—all within a single mobile system. This innovation will grant teams real-time data to boost efficiency, safety, and visitor experience.

The Need for Digital Transformation

As the market for stadiums grows, there is a pressing need for operational efficiency. The expectation of a labor shortage makes it crucial to streamline tasks and redirect employees towards higher-value work through the digitalization of operations. NTT DOCOMO BUSINESS, a pioneer in digital transformation within sports arenas, hotels, and stadiums, intends to implement 24/7 Software to enhance operational effectiveness further.

What is 24/7 Software?

24/7 Software has established itself as a trusted platform among major professional sports leagues in North America. It is designed to support multi-venue and multi-vendor operational frameworks. The platform enables centralized management of the entire incident lifecycle while offering a mobile app that allows staff to access and update incident statuses in real time. Additionally, its central control room monitors progress, and API capabilities enable integration with external systems to automate incident detection and notification. This combination of features is forecasted to improve operational efficiency and guest experiences by reducing incident response times by approximately 25%.

Future Developments

The collaboration is already yielding tangible results, as evidenced by the successful implementation of 24/7 Software at Es Con Field Hokkaido in Japan, which is part of Fighters Sports Entertainment Co., Ltd. The enhancements observed are clear indicators of the platform's effectiveness. NTT DOCOMO BUSINESS plans to set up localized support tailored to meet the unique requirements of sports organizations and venue operators.

Apart from rolling out the software, NTT DOCOMO BUSINESS aims to provide comprehensive solutions for smart stadiums that integrate online ticketing, communication apps, and information and communication technology (ICT) systems. Future aspirations include expanding this initiative beyond stadiums into commercial facilities and urban development projects, with considerations for broader market penetration across Asia.

A Shared Vision for Enhanced Experiences

Justin King, Executive Vice President of Sales and Marketing at 24/7 Software, expressed excitement about the partnership, stating, "We are thrilled to team up with NTT DOCOMO BUSINESS to bring our platform to these three markets that share our deep passion for sports and entertainment. As a global leader in venue operation technology, we understand what top-tier organizations require to create safe, efficient, and exceptional experiences. Together with NTT DOCOMO BUSINESS, we look forward to delivering data-driven solutions that enhance safety, improve guest experiences, and bring peace of mind to the world’s best venues."

Conclusion

As NTT DOCOMO BUSINESS and 24/7 Software embark on this promising partnership, the era of smart stadiums in Asia is poised to enhance not only operational efficiency but also the overall spectator experience, redefining the future of sports and entertainment venues. With technology at the forefront, the collaboration promises to facilitate a more intelligent and interconnected approach to facility management, ensuring that sports fans in Japan, South Korea, and Taiwan enjoy unparalleled experiences in the years to come.