SANY Launches New Service Philosophy to Enhance Global Support Network
In a significant move aimed at enhancing customer satisfaction and operational efficiency, SANY Group, a leader in construction machinery, has unveiled its new service philosophy known as "No more waiting." This initiative underscores SANY's deep understanding of the challenges faced by its clients, particularly the pressing issue of equipment downtime that leads to delays and substantial economic losses.
Tang Xiuguo, the rotating chairman of SANY Group, emphasized the company's commitment to exceptional service, stating, "Service is not just an add-on but a fundamental promise we make to our clients. We strive to provide prompt responses and effective solutions, no matter where you are located."
1. 24/7 Availability: SANY aims to ensure that its services are always accessible. The company operates a robust and responsive global network that features more than 900 service locations worldwide and over 3,500 service technicians as part of its Global Rapid Response Corps. This extensive network guarantees that clients receive timely support when they need it most.
2. Digital Platform: The launch of the MySANY platform aims to streamline service requests, allowing customers to connect directly with the most suitable technicians. This platform also offers real-time tracking of service requests, enhancing transparency and efficiency.
3. Efficient Parts Delivery: One of the core aspects of the 'No more waiting' initiative is the timely provision of spare parts. SANY has developed a smart inventory and distribution system to facilitate rapid parts delivery, minimizing equipment downtime. With a global network of over 900 warehouses, SANY can ensure local availability of critical spare parts while providing customers with instant access to pricing, order status, and tracking through MySANY.
4. Investment in Expertise: Understanding that skilled professionals play a crucial role in addressing customer challenges, SANY has made significant investments in building a world-class technical customer service team. The SANY Industrial College in China serves as a global hub for training service professionals, while training centers in countries like Indonesia and France focus on developing local expertise. These centers offer more than 300 specialized courses covering a wide range of technical knowledge from basic to advanced levels.
5. Commitment to Excellence: SANY continues to enhance its global service capabilities with a clear goal: to ensure the optimal performance of each SANY machine globally. The company is dedicated to meeting and surpassing customer expectations and industrial standards, thereby delivering greater value to clients.
With its "No more waiting" philosophy, SANY Group not only reinforces its commitment to customer service but also positions itself as a responsive and responsible partner in the construction machinery industry. The company is determined to minimize the challenges its clients face, ensuring that they can maintain productivity and efficiency without needless interruptions. As SANY enhances its global support network, clients around the world can look forward to improved service, quicker response times, and a more reliable partnership in their business endeavors.
Tang Xiuguo, the rotating chairman of SANY Group, emphasized the company's commitment to exceptional service, stating, "Service is not just an add-on but a fundamental promise we make to our clients. We strive to provide prompt responses and effective solutions, no matter where you are located."
Key Features of the 'No More Waiting' Philosophy
1. 24/7 Availability: SANY aims to ensure that its services are always accessible. The company operates a robust and responsive global network that features more than 900 service locations worldwide and over 3,500 service technicians as part of its Global Rapid Response Corps. This extensive network guarantees that clients receive timely support when they need it most.
2. Digital Platform: The launch of the MySANY platform aims to streamline service requests, allowing customers to connect directly with the most suitable technicians. This platform also offers real-time tracking of service requests, enhancing transparency and efficiency.
3. Efficient Parts Delivery: One of the core aspects of the 'No more waiting' initiative is the timely provision of spare parts. SANY has developed a smart inventory and distribution system to facilitate rapid parts delivery, minimizing equipment downtime. With a global network of over 900 warehouses, SANY can ensure local availability of critical spare parts while providing customers with instant access to pricing, order status, and tracking through MySANY.
4. Investment in Expertise: Understanding that skilled professionals play a crucial role in addressing customer challenges, SANY has made significant investments in building a world-class technical customer service team. The SANY Industrial College in China serves as a global hub for training service professionals, while training centers in countries like Indonesia and France focus on developing local expertise. These centers offer more than 300 specialized courses covering a wide range of technical knowledge from basic to advanced levels.
5. Commitment to Excellence: SANY continues to enhance its global service capabilities with a clear goal: to ensure the optimal performance of each SANY machine globally. The company is dedicated to meeting and surpassing customer expectations and industrial standards, thereby delivering greater value to clients.
Conclusion
With its "No more waiting" philosophy, SANY Group not only reinforces its commitment to customer service but also positions itself as a responsive and responsible partner in the construction machinery industry. The company is determined to minimize the challenges its clients face, ensuring that they can maintain productivity and efficiency without needless interruptions. As SANY enhances its global support network, clients around the world can look forward to improved service, quicker response times, and a more reliable partnership in their business endeavors.
Topics Heavy Industry & Manufacturing）
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