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Mobilus and Vottia's Participation in Call Center/CRM Demo & Conference 2025

Mobilus, a leading provider of CX solutions for contact centers based in Shinagawa, Tokyo, will be participating in the Call Center/CRM Demo & Conference 2025 taking place on November 13th and 14th in Tokyo. This annual event, organized by Call Center Japan, celebrates its 26th year and will serve as a pivotal meeting point for industry professionals. Alongside Mobilus, its subsidiary, Vottia, will also exhibit its cutting-edge AI agent services at the event.

Overview of Mobilus and Vottia

Mobilus specializes in creating proactive customer experience (CX) branding that addresses client challenges and helps enhance corporate value and profitability. The company is particularly adept at developing solutions that leverage AI and has recently introduced several innovative SaaS products, including the MooA® operation support AI service and the Mobi Series, which promotes non-voice and digital customer communications. With over 500 implementations across various companies, Mobilus continues to be a significant force in the sector.

Vottia, established in April 2025 as a subsidiary of Mobilus, offers AI agent services designed to automate complex tasks within contact centers. Their mission focuses on creating new collaborations between humans and AI, striving to enhance overall customer experience through advanced technology.

What to Expect at the Conference

At this year's conference, Mobilus plans to demonstrate its latest functionalities that utilize generative AI, along with showcasing Vottia's new AI agent services. Both companies will spotlight products that address contact center pain points and improve CX. There will be hands-on demonstrations and a dedicated session for Vottia's AI agent service.

Featured Products

• - Vottia AI Agent Service: This product specializes in assisting contact center operations, using a multi-agent approach that allows for no-code construction to handle complex inquiries across various systems. It alleviates the need for engineers, enabling frontline staff to tailor and deploy the service based on their specific operational requirements.
• - MooA® Operation Support AI: This innovative solution dramatically improves call quality and operational efficiency by automatically transcribing calls and generating concise summaries via AI. It streamlines the process for operators, allowing them to focus on customer engagement while reducing the time spent on administrative tasks.
• - Voice Recognition AI: This feature interprets and classifies intentions seamlessly, providing a superior high-quality customer interaction experience through a voice bot that feels human-like, thanks to its ability to handle diverse inquiries effectively.

Seminars and Demonstrations

Mobilus will also host two seminars during the event:
1. “Leveraging Generative AI in Contact Centers Phase II”: This session will demonstrate how generative AI can enhance operational processes from the moment a call is received through post-call evaluations, emphasizing continuous quality improvement and operational efficiency.
- Date & Time: November 13, 2025, from 16:30 to 17:15
- Presenter: Yoshihiko Shintani, Executive Officer at Mobilus

2. “The True Value of Generative AI Voice Agents”: This session will discuss how generative AI voice agents can resolve specific challenges faced by senior customers, improving the overall experience by increasing dialogue accuracy and providing reassurance to users.
- Date & Time: November 14, 2025, from 14:10 to 14:55
- Presenter: Yusuke Oosuga, Manager at SBI Ikiki Short-term Insurance

Event Details

• - Event Name: Call Center/CRM Demo & Conference 2025 in Tokyo (26th Edition)
• - Date: November 13-14, 2025, from 10:00 to 17:30
• - Venue: Sunshine City, Tokyo
• - Registration: Attendees are required to register in advance via the official website.

Conclusion

With a focus on innovation and improved customer interactions, Mobilus and Vottia's participation in the Call Center/CRM Demo & Conference 2025 promises to provide valuable insights into the future of contact centers. Be sure to register and visit their exhibition booth, number 3C-14, to experience these groundbreaking solutions firsthand.