Aetna Enhances Health App with Spanish Language Features for Diverse Users

Aetna's New Spanish Language Features in Health App

Aetna, a well-known subsidiary of CVS Health, has taken a notable step forward in making healthcare services more accessible by introducing Spanish language capabilities to its Aetna Health℠ app. This upgrade is aimed at all eligible health plan members, ensuring they can navigate their health journey seamlessly, regardless of their preferred language. The update reflects Aetna's commitment to serving the diverse populations in America, particularly the Spanish-speaking community.

Enhancing Accessibility

The decision to add Spanish language options was sparked by Aetna's recognition of the need for improved health literacy and greater access to care for Spanish-speaking individuals. The app now features several important sections in Spanish, including identity cards, benefit details, deductibles, claims, cost estimates, and information about healthcare providers. This will help make crucial healthcare information more understandable and user-friendly for Spanish-speaking members.

Gus Giraldo, the Senior Vice President of Individual & Family Plans at Aetna, expressed his excitement about the new language capabilities, stating: "As a proud Latino whose first language is Spanish, I'm thrilled to announce the new language capabilities on the Aetna Health app. Better health begins with better engagement with members, and these capabilities demonstrate our commitment to connecting every member to their care in the way that is most accessible for them." This sentiment underscores the company's goal of making healthcare resources more reachable and relevant to its members' diverse backgrounds.

Broader Support for Spanish-Speaking Members

Beyond the app's new language functionalities, Aetna is also enhancing its services for Spanish-speaking members through various channels. Customers can access Spanish-speaking care managers and customer service representatives, who are equipped to provide support when needed. Furthermore, Aetna is active in local communities, hosting events and broadcast interviews to disseminate vital public health information in Spanish. Topics like vaccinations, preventive care, and mental health are highlighted, ensuring that essential health information is shared with Spanish-speaking audiences effectively.

Future Improvements

Recognizing the ever-evolving needs of its member base, Aetna is committed to constantly exploring the integration of additional languages into its health app capabilities. This initiative indicates the company’s ongoing dedication to inclusivity and adaptability in an increasingly diverse society. Members in need of language assistance can conveniently find help via the language assistance page on the Aetna website.

With these recent developments, Aetna strives not only to extend its healthcare reach but also to deepen its impact within communities. The enhancement of language accessibility in healthcare is a significant milestone that aligns with the company's objective of improving health outcomes through effective communication and engagement.

How to Use the New Features

Members interested in utilizing the Spanish language capabilities can find detailed instructions on how to enable these settings on the Aetna website. By doing so, users can ensure that they are receiving information in a language that resonates with them, further promoting better health management.

In summary, Aetna's launch of Spanish language capabilities in their health app signifies a monumental step towards inclusive healthcare, helping to bridge the gap in health accessibility for Spanish-speaking individuals. As more companies recognize the importance of language accessibility, the hope is for a broader trend towards a more inclusive healthcare system.