#Japan #Shizuoka #Allganize #Alli LLM #Mishima Bank

Mishima Shinkin Bank Embraces Allganize's AI Platform

In a groundbreaking move, Mishima Shinkin Bank has adopted Allganize Japan's AI platform, the "Alli LLM App Market", as its comprehensive foundation for generative AI utilization. This marks a significant step in the bank's efforts to innovate its operational processes and enhance productivity, solidifying its commitment to providing enhanced value to its customers and community.

Background of the Introduction

Founded in 1911, Mishima Shinkin Bank has focused on delivering regionally tailored financial services primarily within Shizuoka Prefecture's eastern region and the Izu Peninsula. In recent years, the bank has proactively addressed societal challenges such as declining birth rates and workforce shortages while striving for even greater value addition to its customers and locality. Under its new mid-term management plan titled "Connecting the Future - TUNAGU", set to commence in the 2024 fiscal year, the bank is keen on embracing digital transformation (DX).

The introduction of generative AI is viewed as a way to facilitate unprecedented operational innovations, allowing the bank to serve as a more efficient digital transformation partner for its customers. Recognizing the potential to create new added value as a local financial institution, the bank has initiated a comprehensive deployment of generative AI across all branches.

Reasons for Selecting Alli LLM App Market

Mishima Shinkin Bank chose the Alli LLM App Market based on four key attributes that they found particularly advantageous:

1. Significant Reduction of Operational Burden
By simply adding or updating documents, the AI can automatically generate responses, eliminating the chores associated with maintaining FAQs. This ease of updating also drastically reduces the burden on staff.

2. Clarity of Response Evidence
The AI-generated answers clarify the relevant sections of the documents that served as sources, aligning with the evidence-driven operations expected of financial institutions, allowing staff to use the AI confidently.

3. Compliance with Security Policies
The platform operates on domestic servers with secure browsing and specializes network services catered to credit unions, meeting stringent security requirements that adhere to information management standards in the financial sector.

4. Exceptional Cost Performance
With an initial investment of ¥300,000 and a transparent monthly pricing structure, the bank can achieve superior cost efficiency.

Effects of Using Alli LLM App Market

The bank has adopted a mechanism for automatically generating answers from internal documents (RAG), significantly enhancing its internal inquiry response efficiency. Post-implementation, the number of phone inquiries has halved, while straightforward inquiries are now managed by the AI, alleviating the workload of staff members.
By establishing an environment where everyone can easily leverage the AI via internal portals or work-related smartphones, all employees, regardless of their IT literacy, can seamlessly incorporate generative AI into their tasks. This initiative has already demonstrated effectiveness, with plans to broaden the scope of AI applications further.

Comments from Mishima Shinkin Bank

Takahiro Omura, Head of Business Support Division at Mishima Shinkin Bank, remarked, "In 2023, we announced our DX strategy, which includes a vision of creating a vibrant community through the fusion of digital and face-to-face interactions. To realize one of the three pillars of our DX strategy, 'Innovation of Business Processes', we are the first in the credit union industry to implement Allganize’s Alli LLM App Market."
He added, "The credit union sector is facing challenges like workforce shortages and the need for reforms in work styles; thus, leveraging DX to enhance the business processes for delivering more proposals to customers is essential. The use of this platform is seen as a solid foundation, leading to fewer inquiries from branches to headquarters and enabling our staff to utilize generative AI effectively. Through the use of the latest digital technology, we will meet the expectations of our local customers by providing value and services tailored to their needs."

Additional Information

An in-depth interview regarding this implementation case can be found on Allganize Japan's official blog, detailing the background, utilization methods, and results of the implementation.

• - Case Study: Mishima Shinkin Bank

About Alli LLM App Market

The Alli LLM App Market is an all-in-one platform designed for corporate use of generative AI and LLMs. It offers over 100 prompt-free LLM applications, a no-code app builder, a high-precision proprietary RAG system for enterprises, data integration, security features, and prompt management. It comprehensively addresses challenges many companies face in deploying generative AI in their operations.

With functionalities such as automatic answer generation from documents, contract clause checks, crafting customer response emails, and report generation, the platform is primed for immediate operational application. The AI agent, "Alli Agent", can integrate with multiple internal data sources as well as with business systems like Teams and Salesforce, streamlining and enhancing workflows rather than just handling isolated tasks.

About Allganize

Allganize, founded on the vision of automating and optimizing business workflows through AI, provides an all-in-one generative AI and LLM solution for companies, with an operational footprint in Japan, the United States, and Korea. Backed by global market-experienced members and various domestic and international investors, Allganize is headquartered in Shibuya, Tokyo, with locations in Houston, USA, and Seoul, Korea.