#USA #Carrier Global #Palm Beach Gardens #Customer Command #IoT Innovator

Carrier Global Rebrands Command Centers

Carrier Global Corporation, a frontrunner in intelligent climate and energy solutions, has unveiled that its global command centers will now be known as Carrier Customer Command Centers. This change emphasizes the company's dedication to a customer-first approach and signifies the expanding role of these centers in enhancing customer outcomes.

Previously termed BluEdge Command Centers, these facilities have been acclaimed in the industry for their innovative practices and exemplary customer service. Notable accolades include winning the gold medal for Best of IoT – Services at the 2022 IoT Innovator Awards and earning multiple Excellence in Customer Service Awards in 2023 and 2025 from the Business Intelligence Group.

"The branding as Carrier Customer Command Centers embodies our commitment to putting the customer first in everything we do," said Ajay Agrawal, Senior Vice President and Chief Business Development Officer at Carrier. He added, "The growth of our network and its capabilities reflects our evolution to cater to customer needs with intelligence, speed, and purpose."

The 24/7 global network of Carrier's command centers oversees more than 240,000 connected assets and provides support for over 32,000 buildings worldwide. Each month, the centers leverage predictive analytics to identify over 10,000 service needs, frequently spotting potential issues before they arise. They also manage over 12,000 service technician calls monthly to expedite resolutions. Remarkably, the centers have been able to remotely resolve more than 60% of HVAC and lighting issues in the past year, minimizing downtime and reducing the necessity for physical service visits, which typically incur significant costs estimated at USD $500 per truck roll.

Moreover, Carrier Customer Command Centers play an integral role in connected cold chain solutions. They enhance customer visibility into shipments, ensuring better compliance with safety and regulatory standards.

The rebranding reinforces Carrier’s emphasis on transparency, consistency, and customer-centric service, which aligns with its mission to improve the lives of its customers and the world at large.

For more insights into Carrier's latest endeavors and technological advancements, visit corporate.carrier.com.

About Carrier

Carrier Global Corporation has been a leader in intelligent climate and energy solutions since it introduced modern air conditioning in 1902. With a focus on innovation, your comforts and safe living conditions are at the heart of their offerings. Through advancements in climate technology like temperature regulation and air quality improvement, Carrier maintains its role as a pioneer in the sector, impacting numerous industries and ensuring the secure transportation of crucial items, including food and medications. The company's inclusive workforce plays a vital role in its success by prioritizing customer satisfaction in every initiative.

For additional information about Carrier, visit corporate.carrier.com or follow them on social media @Carrier.

Conclusion

Through this strategic rebranding and commitment to enhanced service, Carrier is set to lead the way in intelligent solutions, demonstrating how innovation and customer service can go hand in hand.