The Future of Business Automation and AI is Here with ProcessMaker and Decisions Merger

In a groundbreaking development within the automation industry, ProcessMaker and Decisions have officially merged, setting a new standard for business automation and AI orchestration. This strategic alignment positions the newly formed entity as a leader in the rapidly evolving Business Orchestration and Automation Technologies (BOAT) landscape.

A Unified Vision for Automation

The merger represents a significant step forward in integrating comprehensive process orchestration and automation services aimed at unlocking greater value for clients worldwide. With businesses seeking more efficient and cohesive automation solutions, this partnership addresses critical market demands by delivering a unified platform that harmonizes workflows across various sectors.

Leading market research firm Gartner has reported that by the year 2030, about 70% of enterprises are expected to embrace unified platforms for orchestrating business processes, artificial intelligence (AI) agents, bots, APIs, and human actions. This is a considerable leap from the mere 5% currently utilizing such integrated solutions. The new entity seeks to capitalize on this trend by combining ProcessMaker's expertise in AI-enabled workflows and low-code development with Decisions' robust process orchestration and case management capabilities.

Enhancing Customer Experience

CEO Giles Whiting expressed his enthusiasm regarding the merger, highlighting the complementary strengths of both companies in catering to both enterprise and mid-market segments. He stated, "We're excited to transform our customers' workflows and end-to-end mission-critical processes with our industry-leading AI orchestration and automation solutions." This focus on customer needs aims to streamline operations and significantly reduce the time-to-value for clients during the digital transformation process.

By merging their technologies and market reach, the combined organization can now offer its clients a powerful platform designed not just to enhance efficiency, but also to empower agility in operations.

Tackling Fragmented Automation

Organizations are facing mounting pressure to eliminate fragmented automation tools, reduce overall costs, and accelerate the digital transformation journey. The new merged company boasts a combined customer base of over 700 across various industries, including financial services, insurance, healthcare, education, manufacturing, and government. This broad industry expertise enables the new organization to automate complex processes effectively, adapting solutions to meet specific regulatory requirements and business needs on-the-fly.

"We're creating a platform that eliminates tool sprawl and accelerates time-to-value," said Brian Reale, co-founder of ProcessMaker. The goal is to provide businesses the agility necessary to adapt and modify their processes seamlessly within an ever-changing environment.

A Robust Platform for the Future

What distinguishes this platform is its extensive capabilities, which include advanced AI management, a dynamic decision-making engine, and strong governance structures—essential elements for industries that operate under strict regulatory standards. The platform will integrate sophisticated business rules and maintain a transparent oversight process, driving significant productivity improvements and operational efficiencies across the board.

"Together, we're delivering a BOAT platform that enterprises need to thrive in the AI era," noted Heath Oderman, co-founder of Decisions. This collaboration promises to address the growing complexity of enterprise needs by orchestrating all aspects of business processes, from legacy systems to advanced AI solutions.

Leadership and Vision

With Giles Whiting at the helm as CEO, the newly formed company benefits from his two decades of experience in driving growth and transformation across various sectors, including SaaS and private equity. Prior roles included leadership positions at recognized companies like parcelLab and Forsta, along with consulting experience at McKinsey & Company.

"The combined strength of Decisions and ProcessMaker is precisely what the market needs to unlock significant value through a unified approach to AI and automation technologies," stated Mirza Baig, Managing Partner of Aldrich Capital Partners.

This merger sets a formidable precedent for the future of business automation, leading the way toward a more integrated and agile approach that will undoubtedly enhance the operational landscape for a multitude of organizations worldwide. For those interested in learning more, a live webinar featuring CEO Giles Whiting will take place on November 12, 2025.

Conclusion

In conclusion, the merger of ProcessMaker and Decisions represents a turning point in the evolution of business automation, focusing on an integrated approach to AI orchestration and workflow management. Together, they are building a platform set to revolutionize the way businesses operate and respond to the challenges of the modern marketplace.