#USA #Somerset #Telecommunications #VCTI #AI CoE

VCTI's AI Center of Excellence: A New Era for Telecom Engagement

On April 30, 2025, VCTI proudly announced the establishment of its AI Center of Excellence (AI CoE) in Somerset, New Jersey. This initiative signifies a pivotal moment in the evolution of the telecommunications industry, aimed at harnessing the power of artificial intelligence (AI) to innovate and enhance profitability across the sector. As digital transformation accelerates, VCTI's new center is poised to become a game-changer for technology companies, broadband service providers, and system integrators.

The Transformative Goals of the AI CoE

The AI CoE is not just a landmark for VCTI; it's an essential resource for the entire telecom ecosystem. By offering AI-driven solutions, the center intends to streamline product development, automate technical operations, and significantly elevate customer experience. In a world where rapid transition is the norm, Raj Singh, the CEO of VCTI, states, "AI is no longer optional; it's essential. Our AI Center of Excellence is built to address that urgency head-on. We’re empowering telecom leaders to redefine their operational and management strategies to thrive in the fast-evolving landscape."

Key Areas of Impact

VCTI’s AI Center is already making strides in four critical areas:

1. Operations and Technical Support: The center excels at automating complicated operational challenges and tech support tasks. This reduces the need for manpower while significantly enhancing operational efficiency. Key achievements include:
- A reduction of 30-40% in Technical Assistance Center costs.
- A 40% acceleration in root cause analyses.
- A noteworthy 60% improvement in resolution times.

2. Product Development: With AI integration into DevOps and testing processes, the AI CoE facilitates faster innovation cycles. This approach not only simplifies debugging processes but also augments code quality, thereby getting products to market more quickly. The results are staggering, including:
- A 65% decrease in manual test planning creation.
- A 25% productivity boost derived from AI-driven automation.

3. Competitive Insights: By leveraging AI to gather real-time market intelligence on customers and competitors, the center provides technology companies and service providers with invaluable insights that significantly outpace traditional methods of market analysis.

4. Training: Implementing automation and data insights into development workflows accelerates learning cycles for both personnel and AI models. This innovation allows teams to quickly adopt new technologies, enabling them to gain practical experience with advanced AI platforms effectively.

Commitment to Innovation

VCTI is well-regarded in the telecommunications space, known for its comprehensive suite of Software as a Service (SaaS) applications that maximize the potential of broadband expansion investments. With advanced data analytics, VCTI helps service providers pinpoint high-growth regions while unveiling hidden opportunities within existing infrastructures. This agility enables service providers to make informed and timely business decisions.

The AI CoE embodies VCTI's dedication to fostering a vibrant ecosystem where telecommunications thrive on innovation, efficiency, and align with market demands. As the industry grapples with rapid transformations, the center offers a beacon of hope, showcasing how empowered technology can drive business success.

About VCTI

Based in the United States, with additional offices in India, VCTI stands as a trusted ally to some of the most respected broadband and technology companies across the globe. As a privately held company, VCTI continues to push the boundaries of what's possible in telecommunications, continuously paving the way forward in this dynamic industry. To stay updated on VCTI's latest initiatives and offerings, visit their website at www.vcti.io.