Pickupon Inc. Participates in Major Tokyo Contact Center Event as JUSA Member

Pickupon Inc. at the Largest Contact Center Event in Japan

In November 2025, Pickupon Inc. participated in Japan's largest contact center and CRM event, "Call Center/CRM Demo & Conference 2025", which took place at Sunshine City in Tokyo. As a member of the Japan Unified Communications Providers Association (JUSA), Pickupon supported the event and its ongoing drive for healthy industry development.

Event Overview and Key Industry Themes

The two-day event brought together the latest trends from the contact center industry, focusing on significant themes such as AI agents and generative AI. As contact centers leverage these technologies, discussions highlighted immediate operational challenges including staff shortages, recruitment difficulties, and the need for increased labor productivity. Presenters showcased various IT solutions aimed at addressing these issues while also tackling customer harassment, employee retention, and redefining customer experience (CX) through genuine understanding of client needs.

The Value of Participation as a JUSA Member

As a member of JUSA, which collaborates with governmental authorities like the Ministry of Internal Affairs and Communications and the National Police Agency, Pickupon is committed to promoting compliance with laws and regulations, preventing anti-social activities, and reducing crimes such as fraud. JUSA also aims to enhance mutual knowledge sharing among unified communication providers. At the event, Pickupon contributed by showcasing JUSA's regular activities alongside initiatives like the "Denwan Center," which addresses nuisance phone calls. The booth attracted a lively crowd, affirming the interest in these critical topics.

Driving Contact Center DX and Industry Trends with Pickupon

The company's offering, the conversation summary AI phone service "Pickupon", specifically addresses the industry's pressing challenges concerning productivity and knowledge sharing. This CTI system automates data entry and sharing into sales support systems and customer information management systems, drastically reducing the manual input tasks traditionally required after calls and significantly improving operational efficiency.

Pickupon strives to comply with communication regulations while leveraging AI technology to accelerate digital transformation (DX) in the contact center and CRM sectors.

Specialized SFA Input CTI: Pickupon

"Pickupon" generates a summary of conversations captured during calls, translating verbal content into text and voice formats, and facilitating automatic entry into communication systems like CRM and SFA. This innovation prevents input errors during sales calls, minimizes the cost of data entry, and resolves the opacity of sales activities. It is compatible with various tools including Mazrica, Salesforce, HubSpot, Google Sheets, Microsoft Excel, and Slack through webhook integrations.

Three Key Problems Solved through Meeting and Call DX

- Input Gaps in CRM and SFA: Automate data entry into your team workspace while minimizing heavy workloads and preventing missed entries!
- Opacity in Sales Activities: Preserve primary information through text and audio, allowing for immediate review and sharing of calls and meetings!
- Knowledge Silos: Smooth sharing of client interactions leads to the accumulation of valuable knowledge!

Key Features of Pickupon as an AI Meeting Minutes Solution

- Instant Notetaking: At the conclusion of meetings, your minutes are ready in no time!
- Focused Input for SFA Integration: Choose from various automatic summary patterns for seamless data entry. Save data without incurring extra costs.
- Customize Meeting Minutes Formats: Tailor automated entries for consistent documentation quality that aligns with your company's preferences.

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To discover more about our services, interested businesses are encouraged to check our details at Pickupon.

About Pickupon Inc.

Founded on February 15, 2018, Pickupon operates under the motto of "Changing the World with 'I'm in Trouble.'" We provide services that assist companies facing challenges head-on. Our initiative was recognized by Open Network Lab in January 2018, leading to our establishment. Currently, we are dedicated to developing and managing the conversation summary AI phone service "Pickupon", enabling stress-free sales operations.