#Japan #AI Platform #Yamanashi #SMB Support #BIPROGY

Introduction to BIPROGY's SMB Support Platform

In a significant advancement for mid-sized and small businesses, BIPROGY has unveiled a support platform integrating cutting-edge AI technology. This initiative aims to streamline the proposal activities of companies assisting SMBs, enhancing both efficiency and quality. The SMB Support Platform commenced its service offering in July 2025, with the addition of a new recommender AI tool that aids support providers in selecting suitable products and services based on customer challenges.

Features of the SMB Support Platform

The SMB Support Platform combines two core AI functionalities:

• - Challenge Extraction AI: Launched in October 2024, this function allows support providers to quickly understand the current status and issues faced by their clients by inputting the company name or website. The AI then produces insights into the business details, analytical results, and identified challenges.

• - Product/Service Recommendation AI: This newly introduced function offers tailored product or service recommendations and creates proposal scenarios based on identified customer issues, significantly optimizing the proposal process.

Together, these functionalities not only enhance the quality of proposals made by support providers but also facilitate more effective communication of the value of products and services to clients.

Current Adoption at Yamanashi Chuo Bank

Yamanashi Chuo Bank is at the forefront of utilizing this platform, having implemented the Challenge Extraction AI since November 2024. This integration seeks to improve the efficiency of client visit preparations and the overall quality of discussions during meetings. From August 2025, the Product/Service Recommendation AI will be available to around 200 corporate business representatives, primarily at external branches, engaging in new customer initiatives and providing consulting support.

Aiming for Enhanced Proposal Quality

The SMB Support Platform answers a crucial need for support providers: to maintain a continuous high-quality proposal approach across various customer interactions. As businesses face rapidly changing market conditions, support providers must quickly grasp their clients’ evolving management situations and challenges. This platform furnishes them with the tools necessary to identify optimal products and services efficiently and enhance their persuasive skills when presenting options to clients.

Notable Features of the SMB Support Platform

1. Efficient Proposal Scenario Development: Allows support providers to effectively grasp client issues and build suitable proposal scenarios based on real-time data.
2. Standardization of Sales Skills: Users can easily produce standardized formats without specialized training, enabling rapid development of competent sales personnel.
3. Utilization of BIPROGY's Accumulated Knowledge: The platform’s design incorporates insights drawn from BIPROGY’s extensive experience in supporting SMBs, ensuring practical relevance.

Future Directions

BIPROGY plans to expand the functionalities of the SMB Support Platform, aiming for a comprehensive suite of services that enhance the business transactions between SMBs and their supporters by 2028. The vision is to boost productivity through effective collaboration, ultimately revitalizing the local economy.

This platform represents a part of BIPROGY's broader strategy to contribute to sustainable business solutions that address social issues while delivering economic value through collaborative efforts.

Conclusion

The introduction of AI-powered tools within the SMB Support Platform marks a transformative change in how support providers engage with their clients. By fostering improved proposal activities, BIPROGY is paving the way for enhanced productivity and economic growth within local businesses, underlining the importance of integrating innovative solutions into traditional business frameworks.