DXC Company Unveils New Assure Smart Apps for Insurers' AI Transformation

DXC Introduces Innovative Assure Smart Apps for Insurance Sector

In a significant move aimed at revolutionizing the insurance industry, DXC Technology announced the launch of its new Assure Smart Apps at the recent DXC Connect Insurance Executive Forum. Tailored specifically for insurers, these modular applications are poised to streamline operations and reinvigorate the digital transformation journey with remarkable efficiency.

The newly introduced applications—Claims Assistant, Engagement Assistant, and Underwriter Assistant—are engineered to tackle the pressing challenges faced by insurers today, such as increasing customer expectations, regulatory demands, and the complexities of legacy systems. By leveraging the power of ServiceNow's advanced AI and workflow technology, DXC ensures that these Smart Apps deliver measurable outcomes swiftly, typically in under 12 weeks.

Streamlining Insurance Processes

A key feature of these Assure Smart Apps is their ability to reduce manual processes by 30-40%, paving the way for insurers to achieve transaction speeds previously deemed unattainable. The Claims Assistant, for instance, simplifies the entire claims lifecycle. By integrating compliance and audit functions into one cohesive process, it not only speeds up claim resolution times by approximately 35% but also enhances the overall experience for policyholders.

Equally transformative is the Engagement Assistant, which revitalizes customer interactions by synthesizing voice, digital, and back-office communications. This tool offers real-time analytics and sentiment monitoring, thereby improving agent productivity and ensuring a better customer experience—boasting enhancements in client satisfaction ratings by 5-15%.

The Underwriter Assistant complements the suite by automating submission intake processes and prioritizing tasks effectively. This results in a more efficient underwriting experience, all without requiring substantial changes to existing policy systems.

Collaborative Innovation in Action

During the DXC Connect Insurance Executive Forum, the integration of client feedback was at the forefront of innovation discussions. Attendees witnessed how quickly ideas could transition from concept to prototype through the Assure Smart App Studio. This environment allows clients to contribute ideas and collaborate on the development of future Smart Apps. Overnight, DXC engineers could demonstrate newly prototyped AI agents, showcasing the agility required in today's fast-paced technological landscape.

Ray August, President of DXC Insurance Software and Business Process Services, emphasized that the vision behind these Smart Apps is to meet insurers where they are and facilitate progressive transformation. He noted, "We are proud to innovate alongside our customers to build solutions that advance their technology infrastructure without disrupting operations."

Proven Expertise and Reliability

DXC Technology's extensive history—over 40 years in the insurance sector—positions it as a trusted partner for 21 out of the top 25 insurers worldwide. Their commitment to harnessing AI-powered innovations significantly enhances operational efficiencies and accelerates go-to-market capabilities, ultimately elevating the customer experience.

As businesses continue to navigate rapid change, DXC's Assure Smart Apps present a compelling solution for insurers seeking to modernize efficiently and effectively. Further details and comprehensive insights into these transformative applications can be explored at dxc.com/assure-smart-apps.

In conclusion, as the insurance landscape evolves, DXC Technology is poised as an innovation leader, equipping insurers with essential tools that not only streamline processes but also elevate customer satisfaction and drive significant outcomes. The Assure Smart Apps represent a pivotal advancement, ensuring that insurers not only keep pace but lead in an evolving market.