#Japan #Tokyo #Compuru #LOGOSWARE #ThinQ

Logosware Introduces 'Compuru' for Task Management

Logosware Co., Ltd. has made significant strides in enhancing its operational efficiency by implementing the organizational task execution support SaaS, 'Compuru'. This strategic move has transformed the company's task completion rates from a lagging 15% to an impressive nearly 100%. The implementation has also resulted in a considerable reduction in the labor involved in sending reminders, ultimately streamlining operations.

Background of the Implementation

Before the introduction of Compuru, Logosware predominantly utilized Slack as its communication platform, issuing requests within specific channels. For requests that required aggregation, Google Forms was the go-to tool, necessitating extensive manual efforts to identify and remind non-responders. This labor-intensive process demanded significant time and resources, which the organization sought to alleviate through the new solution.

Challenges Before Implementation

• - The reminder workload for the requesters was overwhelming, leaving approximately 15% of requests unattended.
• - A considerable amount of effort was spent on following up with non-responders, often involving tedious communications that required the involvement of supervisors.
• - Personnel responsible for responding frequently overlooked requests, often unaware of their existence.

Key Factors for Choosing Compuru

Logosware opted for Compuru owing to several compelling reasons:

• - Its user-friendly and intuitive interface made it accessible and beneficial not just for the requesters but for all employees.
• - The dedicated support team behind Compuru exhibited strong commitment and compassion, providing exceptional assistance during the implementation phase.
• - The honest support provided during usage and the proactive communication about problem resolution left a significant positive impression on the team at Logosware.

Outcomes Post-Implementation

Since adopting Compuru, Logosware has seen remarkable results:

• - The task completion rate has surged to nearly 100%, solidifying Compuru’s status as an essential operational tool.
• - The proportion of outstanding requests, which had previously been around 15%, has plummeted to approximately 1%, leading to substantial savings in reminder workload.
• - Employees have been liberated from the psychological burdens of repetitive reminders, allowing them to complete tasks more efficiently.

One of the executives expressed gratitude to Compuru, noting, “The reduction in reminder workload and the increase in task completion rates have been longstanding challenges for us. Finding a solution in Compuru and witnessing our issues resolve swiftly has been a welcome relief.” The speed of functional improvements has also been commendable, with user requests being integrated into the product at remarkable rates, assuring their continued reliance on this essential tool moving forward.

Interview Contribution

This article features insights from Risa Yamamoto, a Business Leader in Human Resources and Recruitment at Logosware.

For the full case study interview, visit here.

Addressed Challenges by Compuru

Compuru aims to automate the processes associated with internal task requests and follow-ups. Employees previously faced heavy workloads managing reminders for various tasks—including e-learning sessions, submission of evaluation objectives, organizational surveys, OS updates, two-factor authentication, and nomination for awards.

Challenged by constant reminder communications through Slack and email, employees found themselves consuming excessive time and experiencing stress due to uncooperative respondents.

Conversely, team leaders wasted time identifying non-responders and chasing reminders instead of focusing on productive duties. By utilizing Compuru, these challenges can be addressed, significantly reducing the workload for all employees while creating an environment conducive to more productive endeavors.

Features of Compuru

1. Fully Automated from Request to Reminder: With just one click, a request can be completed, followed by automatic reminders based on deadlines. The reminders are sent strategically to non-responders at optimal intervals to ensure task completion without overwhelming distractions.

2. Dynamic Reminder Notifications Leveraging Organizational Dynamics: For those who remain unresponsive past deadlines, the tool sends reminders automatically while sharing updates with superiors and colleagues. This approach applies social pressure effectively without burdening managers or teammates.

3. Automatic Task Generation and Listing: Requests made to employees are converted into tasks automatically and organized in a list, eliminating the need to search through emails or chat tools. The simplicity and clarity of requests ensure a seamless engagement with the tasks at hand.

Accomplishments of Compuru

Since launching its beta version, Compuru has received over 400 inquiries, including notable partnerships with top global manufacturers in Japan. Additionally, ThinQ Healthcare, a subsidiary of publicly traded Speee Corporation, ensures high security standards through ISMS certification, making the service highly reliable. Organizations with larger teams have particularly felt the benefits of automation, achieving substantial cost savings and reaching task completion rates of 100%.

Case Studies of Compuru Implementation

• - Hankyu Hanshin Real Estate: Improved task completion from 50-60% to over 90%.
• - Persol Cross Technology: Achieved user-friendly tools with rigorous security.
• - Timee: Resolved persistent issues with Slack communications and vastly reduced employee workload.
• - Reis: Noted 80% of managers felt a reduction in workload, with 94% of employees wishing to continue using the service.
• - Assist: Increased task completion rates from 30% to nearly 100% while enhancing security practices.

Departments That Find Compuru Particularly Beneficial

Various teams and personnel across sectors have reported positive experiences with Compuru, especially:

• - Corporate planning teams pushing for overall digital transformation (DX).
• - Sales promotion teams focused on improving KPIs.
• - Administration departments involving information systems, labor, and general coordination in task delegation.

Company Overview

Logosware Co., Ltd.

• - Name: Logosware Co., Ltd.
• - Founded: July 2001
• - Location: 1-9-6 Higashi Ueno, Taito-ku, Tokyo, 4th Floor, Ueno U-PAL Building
• - CEO: Hidemasa Ito
• - Website: Logosware

ThinQ Healthcare Co., Ltd.

• - Name: ThinQ Healthcare Co., Ltd.
• - Founded: August 2019
• - Location: 35th Floor, Sumitomo Realty & Development Roppongi Grand Tower, 3-2-1 Roppongi, Minato-ku, Tokyo.
• - Representative: Shoji Watanabe
• - Website: ThinQ Healthcare
• - Relationship: Subordinate to Speee Co., Ltd. (TSE Standard Market: 4499), ensuring high service safety and compliance.