#Japan #AI service #Shinjuku #Omnia LINK #Be With

Be With's New Payment Reminder Service

Be With, headquartered in Shinjuku, Tokyo, has recently launched an innovative payment reminder service on September 2nd, utilizing artificial intelligence and automation to tackle outstanding payment issues in the utility sector, including electricity, gas, and water services. This initiative aims to reduce operational burdens and enhance customer satisfaction by addressing the recent increase in overdue payments, which has been exacerbated by the special payment extension measures introduced during the COVID-19 pandemic.

The Background of Payment Oversight Issues

During the pandemic, many households and businesses benefited from the temporary extension of payment deadlines, which, while supportive, led to a significant increase in overdue accounts. A considerable portion of this increased delinquency stems from customers simply forgetting to make their payments. By preventing these oversights, companies can streamline their operations dealing with unpaid accounts. Furthermore, as payment methods have diversified, the number of inquiries has surged, straining limited personnel and resources and significantly lowering operational efficiency.

The task of notifying customers about their outstanding bills poses risks of customer-harassment situations, which elevate the psychological burden on employees. This challenging environment has resulted in decreased motivation, higher turnover rates, and an overall increase in workload. Consequently, training and onboarding costs for new employees have risen, further intensifying burdens on the organization as a whole.

Features of Be With's New Service

Be With's new service aspires to maximize automation within the sensitive flow of payment reminders and leverage a multi-channel approach to enhance customer convenience. This innovative system not only aims to increase operational efficiency but also to reduce labor costs simultaneously.

Automated Calls for Mindless Reminders

Leveraging the auto-call feature of its platform, Omnia LINK, Be With will execute automatic reminders to delinquent customers, minimizing the psychological stress typically associated with traditional collection methods. By eliminating pressure from the interaction, customer relationships can be maintained while enhancing recovery rates. This method enables efficient mass calls, offering a rapid response compared to manual dialing, thus significantly decreasing operational burdens while potentially increasing recovery outcomes.

Chatbots for Interactive Assistance

Statistics reveal that approximately 30-40% of inquiries from delinquent customers concern straightforward topics, such as payment methods or due dates. To address these, Be With has implemented AI-driven chatbots available 24/7 to answer these common queries. By significantly reducing the need for human resources, this automated approach allows customers to access information with minimal psychological burden, fostering higher levels of customer satisfaction while also cutting costs and easing workloads for employees.

Providing Human Support for Complex Queries

In cases where more intricate queries or high-level customer support is required, Be With offers the provision of a specialized team for human interactions. Harnessing their extensive operational experience, they ensure premium service quality. This hybrid approach combines automated and human support, catering to various organizational needs. By freeing staff from simple inquiries, employees can direct their efforts towards complex tasks and customer interactions, thereby alleviating psychological stress and improving operational efficiency — ultimately leading to reduced turnover rates.

Target Industries

Be With's service is aimed at sectors grappling with overdue payments such as municipalities, utility providers (electricity, gas, water), the credit card industry, and leasing companies.

In conclusion, Be With is dedicated to addressing overdue payment issues in the utility sector to enhance overall industry efficiency and customer satisfaction. They are also committed to developing new solutions that leverage AI and automation technologies to tackle societal challenges effectively.

Note: This service is designed to assist client companies in streamlining their own receivables processes and does not include legal procedures such as negotiation or legal actions as defined under the attorney law.

About Be With

With over 20 years of experience in contact center operations, Be With provides tailored services leveraging its proprietary cloud PBX, Omnia LINK, and the latest AI technology. They offer practical solutions that support customers from consulting services aimed at facilitating digital transformation to system implementation and operational management. Based on deep insights and expertise, Be With remains committed to co-creating value alongside its clients and contributing to society.

Company Name: Be With Inc.
Location: Shinjuku Park Tower, 32F, 3-7-1 Nishi Shinjuku, Shinjuku-ku, Tokyo
Established: May 12, 2000
CEO: Kenji Iijima
Business Description: Provides contact center and BPO services utilizing digital technologies such as the proprietary cloud PBX "Omnia LINK" and develops AI and DX solutions.
Website: Be With