SPLICE Software and Solvrays Join Forces to Innovate Insurance Operations with AI Automation

SPLICE Software and Solvrays in Strategic Partnership

In a groundbreaking announcement made on November 6, 2025, SPLICE Software and Solvrays revealed their strategic partnership aimed at transforming Property and Casualty (P&C) as well as Life and Annuities (L&A) insurance workflows. This collaboration, introduced during the InsureTech Connect 2025 event in Las Vegas, promises to integrate enterprise-grade communication systems with cutting-edge agentic workflow automation.

Redefining Insurance Operations

This innovative partnership combines SPLICE's advanced omnichannel communication platform with Solvrays' intelligent automation engine. The goal is to empower insurers to streamline their processes, personalize customer outreach, and leverage real-time data analytics to measure performance effectively.

Tara Kelly, the President and CEO of SPLICE Software, emphasized that the combined solutions offer much-needed visibility and speed to insurance carriers, transforming conventional communication into a coordinated action system. This integration streamlines the entire cycle—from initial outreach to actionable insights—enabling measurable improvements in operational efficiency.

Multiple Benefits Across Insurance Lines

For Property & Casualty insurance providers, this partnership accelerates communication during the claims process, enhances policyholder retention, and fosters timely outreach during catastrophes. As a result, resolution times improve significantly, and customer satisfaction reaches new heights.

On the other hand, Life and Annuity insurers can also benefit from these advancements. Automated systems will now personalize policy onboarding, facilitate beneficiary updates, and implement lapse-prevention programs, ensuring better engagement and compliance.

Furthermore, Third Party Administrators (TPAs) and enterprise partners can utilize newly unified dashboards to identify workflow bottlenecks in real time, gaining valuable insights into agent performance and customer sentiment.

Fueling AI with Enhanced Data Accessibility

Meredith Barnes-Cook, a Senior Principal from Datos Insights, commented on the partnership's significance. She stated, “The capacity to convert omnichannel conversations—both text and voice—into structured data is revolutionary. This process essentially fuels AI, delivering the promptness and immediacy that modern customers demand while providing the efficiency and precision required by carriers, Managing General Agents (MGAs), and Third Party Administrators.”

A Scalable Solution for Complex Operations

The integrated solution is meticulously designed for intricate insurance ecosystems. It supports multi-channel communication, covering voice, text, chat, and email while being directly linked to Solvrays' agentic automation and analytics environment. This structure ensures that the solution is not only effective but also secure and adaptable.

About SPLICE Software

SPLICE Software specializes in enhancing enterprise communication. Their systems allow brands to reach customers seamlessly through various channels, including voice, text, chat, and email, thereby enabling measurable and compliant engagement strategies. Trusted by many leading insurers, financial institutions, and retailers, SPLICE's solutions prioritize customer connection.

About Solvrays

Focused on insurance operations, Solvrays offers an agentic workflow automation platform designed to simplify and modernize manual back-office processes. Their technology integrates autonomous AI agents, no-code workflow orchestration, and legacy system compatibility to create real-time, end-to-end operational flows.

As the insurance industry faces a rapidly evolving landscape, the partnership between SPLICE Software and Solvrays stands as a beacon of innovation, poised to redefine how insurers operate in a digital age. Through strategic collaboration and cutting-edge technology, they aim to not only meet but exceed customer expectations, setting a new standard for the insurance industry.