TechMatrix and AI Square Launch New Collaborative Service for Contact Centers

Introduction

On September 11, 2025, TechMatrix Inc. and AI Square announced the launch of a collaborative service between TechMatrix’s FastHelp CRM system for contact centers and AI Square’s QuickSummary2.0 AI summarization tool. This partnership aims to improve customer experiences and enhance operational efficiency in contact centers.

Background and Objective

In recent years, businesses have witnessed a rapid increase in non-voice customer interaction channels such as email, chat, social media, and web forms, requiring prompt and accurate responses across diverse platforms. Nevertheless, phone communications remain a crucial touchpoint, especially for complex inquiries and urgent matters. Therefore, accumulating and effectively utilizing phone interaction data is crucial for enhancing customer experience and optimizing contact center operations.

TechMatrix’s FastHelp CRM system has been designed to consolidate customer information from multiple channels, including phone communications, to facilitate efficient and high-quality customer interactions. The integration with AI Square’s QuickSummary2.0 will automatically transcribe and summarize phone interaction details, leading to various benefits, including:

- Post-processing Efficiency: Reduction of operator workload in entering phone response data.
- Data Utilization Promotion: Streamlining data entry for Voice of Customer (VOC) analysis.
- Knowledge Management Optimization: Extracting Q&A candidates through question and answer classification, enhancing knowledge management practices.

These features collectively support increased productivity in contact centers while also boosting customer satisfaction levels.

Key Integration Features

1. Automatic Summarization of Phone Interactions: Utilizing QuickSummary2.0, call details are instantaneously transcribed and summarized, automatically reflecting generated summaries and full call records in FastHelp’s response history. This dramatically reduces post-processing workload for agents, allowing them to efficiently transition into their next tasks or customer interactions.

2. Flexible Summarization Pattern Settings: Users can customize summarization patterns to align with business needs, facilitating the extraction of Q&A candidates, organizing inquiry content and responses, and identifying complaint details. This functionality supports various applications such as knowledge creation, VOC analysis, and quality management, leading to improved operational efficiency and customer experiences.

3. Balancing Security and Cost Efficiency: QuickSummary2.0 includes capabilities to eliminate identifiable personal information and extraneous fillers prior to input into generative AI, ensuring secure usage while maintaining cost-effective operations.

Future Plans

With a strong track record as a domestic contact center solution provider and an ongoing commitment to enhancing digital channels, TechMatrix, alongside AI Square, which specializes in natural language processing AI implementation, plans to leverage their strengths for service expansion. They aim to enhance productivity and efficiency in contact center operations through a series of forthcoming releases.

Invitation to Webinar

For a more detailed introduction to the collaboration between TechMatrix’s FastHelp and AI Square’s QuickSummary2.0, a free online webinar is scheduled as follows:

- Title: Generating Summaries at Reasonable Costs! Introduction to Streamlining Center Operations via QuickSummary2.0 x CRM FastHelp Collaboration.
- Date: September 25 (Thursday) from 14:00 to 15:00
- Format: Online (Zoom)
- Participation Fee: Free (Pre-registration required)

For further details and registration, please visit the following website:
Webinar Details Here